Claims Operations Manager - Homeowners
- Contribute to development and execution of Claims strategic and tactical initiatives.
- Lead continuous improvement efforts with a focus on leveraging existing technology and identifying new capabilities to support Claims results.
- Represent claims with internal and external stakeholders as needed.
- Facilitate and support the Quality Assurance process across Property, Casualty, and Auto Claims.
- Champion and strengthen Kingstone’s Core Values in words and actions.
- Demonstrate a passion for delivering outstanding service to Kingstone customers through claims excellence, continuous improvement, and service.
- Create and promote an engaging and positive work environment where all employees feel empowered, accountable, and valued.
- Foster a culture of teamwork and accountability within Claims and across Kingstone Insurance.
- Serve as the Subject Matter Expert for Claims technology capabilities including Snapsheet Claims platform.
- Be responsible for all aspects of talent management within their area of responsibility including selection/hiring, retention, and performance management.
- Adhere to and promote company policies on reserving, compliance, cybersecurity, and other business critical procedures.
- Lead Claims SOX and State Compliance programs and procedures, works collaboratively with Internal Audit.
- Leverage data to understand trends, solve problems, and build effective plans for continuous improvement.
- Four-year college degree (required).
- 5+ years of Homeowners Claims handling experience at an insurance carrier.
- 3+ years of experience leading or supporting Claims technology and process improvement.
- Experience with Casualty and Auto Claims (preferred but not required).
- Experience with Snapsheet Claims platform capabilities, including configuration and testing (strongly preferred but not required).
- Technical proficiency with Homeowners Claims handling, investigation, policy and resolution.
- Track record of success in a Claims leadership or Claims Operations position.
- Experience with Claims technology, including vendor selection, representing the business during development, UAT, and operational readiness.
- Excellent communication skills and ability to work effectively with all levels and functions of Kingstone.
- Ability to effectively plan, prioritize, and organize work.
- A change champion who excels at building relationships with internal and external stakeholders.
- Adaptable and versatile leader comfortable “wearing many hats” every day/week.
- Comprehensive health benefits
- Life and disability insurance
- 401(k) with company match
- Paid parental leave
- Paid vacation, paid holidays, and birthday off
- Peer recognition program
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