Con-Business Con-Business Trans-Customer Experience Design-Manager-Multiple Positions-1708995

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Consultant - Business Consulting – Business Transformation – Customer Experience Design (Manager) (Multiple Positions) (1708995), Ernst & Young U.S. LLP, New York, NY.

Coordinate the user-centered design approach of clients’ digital products and manage design deliverables to ensure great user experience and realization of the client’s product visions. Drive the delivery of sitemaps, wireframes and prototypes, as well as conceive and conduct user and stakeholder research as needed. Work with the design team to identify design problems and devise elegant solutions, make strategic design and user experience decisions, and rapidly test and iterate your designs. Conduct workshops on topics across both design and consulting skillsets. Teach the ability to iterate designs and solutions efficiently and intelligently. Collaborate with other team members and senior stakeholders, take calculated risks, champion new ideas, and continually elevate the quality of our work.

Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS:

Must have a Bachelor’s degree in Business, Management, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 5 years of progressive, post-baccalaureate related work experience. Alternatively, will accept a Master’s degree in Business, Management, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 4 years of related work experience.

Must have 3 years of experience in one or a combination of the following:
• Customer or User Experience Strategy and Research
• Business Strategy
• Product Design; and/or
• Design Planning

leveraging one or a combination of the following skillsets - market and user research, requirements gathering, business case development, KPI management, and/or business architecture definition.

Must have 3 years of experience utilizing one or a combination of the following prototyping software - Adobe Creative Suite, Sketch, Keynote, InVision, Figma and/or other similar prototyping software.

Must have 3 years of experience managing and supervising teams of professional employees and mentoring team members through development feedback and performance processes, and providing structured, on-the-job feedback.

Must have 2 years of experience with the B2B, B2B2C, and B2C business models, and the omnichannel landscape.

Must have 2 years of experience in each of the following:
• Understanding buyers' behavior and patterns on technology platforms; AND
• Delivering omni-channel and customer experience strategy projects.

Requires domestic travel up to 50%, to serve client needs.

Employer will accept any suitable combination of education, training or experience.

Please apply on-line at ey.com/en_us/careers and click on "Careers - Job Search”, “See All", then “Experienced Professionals” (Job Number - 1708995).

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $173,835.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.
EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at [email protected].

This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".