Director, Business Operations

Company description

At Zenith, we have a simple strategy: motivate our people, deliver great work, and delight our clients. Clients want to work with happy and motivated people, and we're constantly striving to create a culture of belonging, inclusion, and accountability. Over the past few years, we have heavily invested in our employees' continued growth and development both inside and outside the office (whether that's home or hybrid). This includes things like a company-wide mentorship program, partnerships with WebMD and HeadSpace to provide health and wellness resources, Employee Appreciation initiatives, and more. We are delighted that 91% of our people would recommend us as a great place to work.

The culture we've built and satisfaction of our employees is directly reflected in the work we produce. We have a consistent track record of making our clients' communications more effective through an audience- centric and data-driven approach, with the ultimate goal of driving the greatest ROI. As a result, our greatest credential is our client list, as we work with some of the biggest, best, and/or most innovative clients. We are proud to have worked with many of our clients for 10+ years, as well as our ability to forge relationships quickly with our new clients.

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Overview

The Director or Marketing and Agency Programs Director provides strategic direction and hands-on execution for internal marketing and agency programs across all Zenith US offices. This role requires a high degree of autonomy, sound judgment, and discretion, along with a strong understanding of the business and the ability to tailor messaging for diverse audiences. The Director will partner closely with employees, client leads, senior executives, and key business partners, delivering clear, timely, and impactful communications while independently managing programs, priorities, and a significant operating budget.

Responsibilities

Marketing Tasks, Responsibilities & Key Accountabilities

• Serve as the central owner and final "set of eyes" for internal marketing, ensuring consistent

tone, clarity, and effective message delivery across all channels

• Design, plan, and execute a robust calendar of employee engagement events, including but not limited to:

o Bring Your Kids to Work Day

o Employee Appreciation Week

o Monday Morning Mingles

o Base Camp

o Summer and holiday celebrations

o Seasonal and cultural moments (e.g., Halloween and other activities)

• Partner with local office leaders and teams to ensure events and communications are relevant, well-executed, and aligned to local needs while maintaining a cohesive national approach

• Lead and seamlessly execute quarterly Town Halls end-to-end, overseeing content development, speaker coordination, production, sign off and execution

• Oversee and evolve core internal marketing vehicles, including digital screens, newsletters, and email communications; proactively recommend and implement new, strategic ways to share information and celebrate success

• Own and manage the ROI Awards program, including planning, execution, and ongoing evolution

• Manage a sizable annual budget independently, ensuring thoughtful allocation of resources and strong return on investment

Agency Programs Tasks, Responsibilities & Key Accountabilities

• Assist is the dissemination of work across Client teams to help the teams to work more

effectively and efficiently across the agency. Manage and coordinate workstreams needed to facilitate better sharing of information as required

• Serve as a trusted operator during periods of ambiguity, helping leadership translate intent into clear actions and expectations for client teams and agency practices

• Measure and continuously improve the effectiveness of internal communications and executive programs using employee feedback, engagement metrics, and qualitative insights

• Direct and maintain the Zenith Concierge website as the central hub for employee information, eliminating duplicative sites and streamlining access to content through a single, trusted destination

• Work in partnership with Donna Mitchell to write and create presentations for Lauren

Hanranhan as required and act as back up to Chief of Staff duties. Ensure work is of the highest standard and ready for review and feedback in a timely manner.

Qualifications

Education Required

• Bachelor's degree or equivalent professional experience

• Ability to perform occasional manual tasks and lift materials as needed to support events

Years of Relevant Experience

• 7+ years of experience in internal communications, employee engagement, or related corporate communications roles

• Demonstrated experience partnering with senior leadership and operating independently in a fast-paced environment

Preferred Qualifications

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Experience managing budgets and vendors with minimal oversight

Knowledge, Skills, Abilities & Competencies

• Exceptional written and verbal communication skills

• Strong project management and organizational capabilities, with the ability to manage multiple initiatives simultaneously

• Proven ability to work independently, exercise sound judgment, and handle sensitive

information with discretion

• Strategic thinker who can connect the dots across the business and proactively propose

solutions that strengthen connectivity among teams and leadership

• Comfortable influencing without authority and partnering across levels and functions

• Detail-oriented while maintaining a big-picture perspective

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $121,315 - $194,220. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.

Veterans Encouraged to Apply