Physician Contact Center Representative
- Triage, counsel and refer patients to HSS physicians utilizing an automated referral system
- Maintain knowledge of all HSS physicians in each service line and offsite location
- Connect patients to appropriate MD office; based on their condition, insurance, location, availability, and patient preferences
- Responsible for email queue volume, which is received via HSS referral website for physician referral request
- Maintain knowledge of insurances and revenue cycle
- Send patients literature upon request
- Exhibit strong communication and customer service skills
- Ability to work with a variety of software programs specific to healthcare
- Professional demeanor, business attire required
- Maintain knowledge of practice scheduling parameters
- Strong computer skills required
- Willingness to stay abreast of HSS research and marketing programs
- Competency to learn medical terminology
- Enthusiastic about working with a collaborative in-person contact center team
- Ability to work in a fast paced environment with high volume of calls
- Customer Service experience a plus
- Ability to maintain a positive attitude in a fast paced environment
- Capacity to multitask and prioritize in the ever changing environment of healthcare
- Ability to work collaboratively with others
- Respect for information confidentiality
- Ability to show initiative, good judgment and resourcefulness
- Ability to work in person(this is not a remote position)
- One year of relative experience required
- College degree, or equivalent experience
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