Account Manager

General Workforce is your trusted staffing specialist located right here in your community, dedicated to being the top choice among local staffing agencies. We pride ourselves on delivering exceptional staffing solutions that foster the growth and prosperity of businesses we partner with. Our committed team collaborates with numerous leading companies and continuously elevates standards to provide a premium staffing experience. Leveraging our expansive and diverse database of skilled professionals, we tailor placements to meet the unique needs of each client. Our innovative five-step hiring program strengthens the professional relationship between our clients and workforce, ensuring optimal job fit for every candidate. As an Account Manager at General Workforce, you will play a critical role in maintaining and nurturing client relationships, understanding their staffing needs, and delivering customized workforce solutions that align with their business objectives. You will act as a key liaison between clients and our talented pool of candidates, contributing to successful placements and overall client satisfaction. This position offers an exciting opportunity to be part of a dynamic company committed to excellence and growth in the staffing industry.

Responsibilities

• Build and maintain strong relationships with existing and prospective clients to understand their workforce needs.
• Manage the full account lifecycle including client onboarding, contract negotiation, and ongoing service delivery.
• Collaborate closely with the recruitment team to identify and present suitable candidates for client positions.
• Develop customized staffing solutions that align with client business goals and hiring requirements.
• Monitor client satisfaction and proactively address any issues or concerns to ensure long-term partnerships.
• Prepare and present regular reports on account status, performance metrics, and market feedback.
• Identify opportunities to upsell additional services and expand client accounts within the local market.
• Stay informed about industry trends and competitor activities to provide insights and strategic recommendations.

Requirements

• Proven experience in account management, client relations, or sales, preferably in staffing or recruiting industry.
• Strong interpersonal and communication skills with the ability to build rapport at all organizational levels.
• Excellent problem-solving abilities and a proactive approach to addressing client needs.
• Solid understanding of staffing processes and recruitment best practices.
• Demonstrated ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.
• Familiarity with CRM software and Microsoft Office Suite.
• High level of professionalism, integrity, and dedication to providing premium client service.
• Ability to work both independently and collaboratively within a team setting.