Patient Guest Services Liaison

Patient Relations / Administrative Coordinator

Our client is seeking a professional and compassionate Patient Relations / Administrative Coordinator to serve as a primary point of contact for patients, visitors, and staff within a fast-paced healthcare environment. This role is responsible for managing inquiries, coordinating patient location information, and providing high-level administrative and customer service support.

Key Responsibilities:

• Provide accurate and timely information regarding patient location to visitors, callers, and staff while maintaining strict confidentiality
• Greet and assist patients and visitors, offering clear directions and guidance throughout the facility
• Respond to and triage high-volume calls and walk-in inquiries, ensuring prompt and appropriate resolution
• Identify urgent situations and escalate or deliver messages immediately using paging or internal communication systems
• Coordinate with departments such as Admitting, Nursing Units, Operating Room, and other clinical areas to verify patient status and location
• Track and follow up on messages to ensure timely response by appropriate staff
• Transfer calls efficiently and provide callers with accurate contact information
• Maintain confidentiality protocols, especially regarding restricted or blocked patient information
• Communicate updates such as room changes or patient movement to relevant departments
• Support visitors and families, including directing them to appropriate waiting or conference areas when needed
• Provide information on facility policies, visiting hours, and procedures
• Assist visitors with directions to nearby amenities such as restaurants, hotels, and parking facilities
• Provide clerical and administrative support to departmental leadership as needed
• Monitor lobby and common areas to ensure a welcoming and organized environment

Qualifications:Required:

• High School Diploma or GED
• 2–4 years of experience in a healthcare, customer service, or administrative role
• Strong verbal communication and interpersonal skills
• Basic computer proficiency

Preferred:

• Experience in a hospital or healthcare setting
• Ability to multitask in a high-volume, fast-paced environment

Compensation:

• $24–$25 per hour

Resumes to [email protected]

#phaxisMindy

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Work Location: In person