Strategic Customer Success Manager

About the Team

Our Customer Success team lives to help customers create the next big thing. We're strategic partners who energize innovation journeys, spark breakthrough moments, and ensure teams rapidly unlock Miro's transformative power.

We thrive on those lightbulb moments when customers discover new ways to work together, when their workflows transform, and when their teams unlock potential they didn't know they had. From driving adoption across new use cases to building long-term strategic partnerships, we're here to ensure every customer experience feels like a catalyst for innovation.

About the Role

Miro is transforming how enterprise teams collaborate, and we need a Strategic Customer Success Manager to unlock our customers' full potential.

You'll solve a critical challenge: ensuring our largest customers don't just use Miro, but weave it into how they innovate. This means building strategic partnerships with executive-level stakeholders, spotting expansion opportunities, and turning satisfied customers into passionate advocates.

You'll combine analytical thinking with relationship-building skills to prevent churn, drive growth, and guide teams toward breakthrough outcomes. We're looking for someone with 3-5+ years of enterprise experience who thrives in ambiguity and gets energized by turning customer challenges into opportunities.

What you’ll do

• Drive retention and expansion by growing product usage and adoption across your customer portfolio


• Partner with key stakeholders to understand business objectives and co-develop strategic success plans


• Enable broad product adoption by identifying use cases and creating tailored enablement strategies for different business lines


• Proactively manage customer health through data analysis, playbooks, and targeted engagement strategies


• Champion Miro's capabilities to guide customers toward their goals

What you’ll need

• 3-5+ years in customer-facing roles with demonstrated strategic problem-solving and client management skills in a consultative role


• Minimum 1 year managing large enterprise customers and influencing senior-level decision makers (VP+)


• Strong independent work style with excellent project management and prioritization abilities


• Willingness and ability to travel as needed


• Experience with Visual Collaboration, Agile, or Gainsight tools preferred but not required

What's in it for you

• 401k matching + Competitive equity package


• Excellent Medical, Dental and Vision health benefits


• Fertility & Family Forming Benefits


• Flexible time off


• Lunch, snacks and drinks provided in the office


• Wellbeing benefit and WFH equipment allowance


• Annual learning and development allowance to grow your skills and career


• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $156,000 to $195,000. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.