Associate Director Manager - Business Systems Analysis

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 10+ years of progressive experience in operations, process improvement, or business analysis roles
• Proven track record of leading complex, cross-functional process transformation initiatives
• Demonstrated ability to identify use cases for AI automation and design agent-based workflows, leveraging platforms such as Microsoft CopilotStudio, Claude, ChatGPT or similar agentic tools.
• Experience designing and implementing PowerApps solutions
• Strategic thinking with ability to see the big picture while managing tactical execution
• Problem-solving mindset with ability to navigate ambiguity and complexity
• Influence and collaboration to drive outcomes without direct authority
• Adaptability to manage changing priorities in a dynamic environment
• Technical acumen to bridge business and technology conversations
• Results orientation with focus on delivering measurable business value
• Strong analytical skills with ability to translate data into actionable insights
• Excellent stakeholder management and communication skills across all organizational levels

Education

• Must have a minimum of a Bachelor’s degree

Responsibilities

The Associate Director – Business Systems Analysis will join the Business Integration & Operations team in COR to support Process Optimizations initiatives. This role will drive end-to-end process improvement across multiple cross-functional teams, beginning with comprehensive process documentation, implementing interim solutions, and ultimately delivering automated workflows that enhance operational efficiency and scalability.

• Process Analysis & Documentation
  • Lead comprehensive assessment and documentation of current-state operations processes across multiple business units
  • Identify inefficiencies, bottlenecks, and opportunities for improvement through data-driven analysis
  • Create detailed process maps, workflow diagrams, and standard operating procedures
  • Establish baseline metrics to measure process performance and improvement outcomes
• Solution Design & Implementation
  • Design and deploy MVP process improvements to deliver immediate operational value
  • Gather and document detailed business requirements for automated solutions in PowerApps
  • Partner with Business Analyst and development teams to translate business needs into technical specifications
  • Implement PowerApps solutions, ensuring alignment with business objectives
  • Lead UAT efforts to ensure accurate results
• Stakeholder Management
  • Build and maintain strong relationships with cross-functional stakeholders including Finance, Technology, and Business Units
  • Facilitate workshops and working sessions to gather requirements and drive consensus
  • Manage competing priorities and navigate complex organizational dynamics
• Change Management & Adoption
  • Develop and execute change management strategies to ensure successful adoption of new processes and tools
  • Create audit-ready documentation on new process
  • Iterate on solutions based on user feedback

About the team

Our Business Integration and Operations team is responsible for managing a variety of post-sales operations activities. The team fulfills MA products, works on M&A integration projects and coordinates complex and specialized billing activities. By joining our team, you will be part of exciting work in contributing to operational efficiency across the organization.

For US-based roles only: the anticipated hiring base salary range for this position is $142,500.00 - $206,700.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.