Sales Assistant Retail Showroom for Luxury Home Furnishings
- Greet customers in a friendly and professional manner in person, via email, or over the phone, take their details and open conversation to their needs
- Provide excellent customer sales assistance to ensure customer satisfaction through verbal and written ways of being.
- Have knowledge of our type of products and assist customers in finding the right product for their needs, in person, via phone, or by email.
- Manage and get answers for all customer questions and provide product and shipping information, in person, via phone, or by email.
- Ability to track and follow through customer inquiries from lead to various follow-ups, to sale completion.
- Ability to use and keep client CRM accurate and up to date.
- Create invoices and proposals, process payments and maintain accurate records of transactions and documents.
- Proactive reach out via phone and email to clients to generate new sales leads, follow-ups, engagement, or upselling.
- Maintain a neat and organized work area.
- Liaise between the managing director, logistics, and marketing team on transport, special projects, and events.
- Proactive outlook to achieve monthly and yearly sales goals.
- Assist with showroom sales events.
- Minimum 3 years experience in sales in a retail luxury sales environment in design or fashion industry including lead generation, customer relations and sales follow-through, shipping, and data management.
- Understanding of home furnishing inventory and customizations essential
- Knowledge in sales of luxury goods.
- Proven experience preparing detailed quotes.
- Ability to think creatively to provide answers and exceed customer needs
- Italian, or French speaking helpful and not essential
- College degree preferred, preferably in a creative field, business, marketing, or communications
- Excellent written and verbal communication skills in sales to transmit professionalism and confidence to keep clients engaged.
- Computer skills & Proficiency in technology with a working knowledge of Mac Suite, google sheets (or equivalent), and Chrome. Ability to learn and adapt quickly to new technologies and programs.
- Experience ringing up customer purchases on the POS register a must.
- Ability to excel and manage a high-stress, time-sensitive industry with demanding clientele
- Confident and persevering to proactively engage with clients and to pursue answers.
- Customer Focused, Excellence in Teamwork, Demonstrates Respect, Utilizes Critical Thinking, On-going Passion for Learning, Adaptability
- Polished professional in appearance and demeanor
- International workforce
- On-the-job training
- Growth opportunities
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