Director of Exemptions & Remittance

NOTE: Only those serving in the permanent civil service title of Administrative Staff Analyst will be considered for an interview.

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the City.

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and collects over $4.5 billion in revenue each year.

The Bureau of Customer Services (BCS), Exemption and Remittance Unit, is seeking an experienced candidate for the position of Director of Exemptions and Remittance. Under direction of the Senior Director of Customer Operations, with considerable latitude for independent judgment and decision, the selected candidate will be responsible for overseeing staff responsible for reviewing Exemption applications and determining if they should remain on the exempt rate or be revoked. In the case of new applications, staff will determine whether to grant or deny a customer’s application for a water and wastewater exemption. In addition, the selected candidate will be responsible for the daily operation of the Remittance Unit. In that capacity, the employee is responsible for overseeing staff's processing of customer payments, recording and tracking all incoming payments received from various sources and supporting online payment functions. The selected candidate will be responsible for day-to-day financial and other BCS/UMAX billing system transactions completed by both units and will conduct quality assurance reviews of completed transactions; ensuring that all transactions conform to established Water Board rules and regulations, and tasks performed conform to existing and revised bureau policies and procedures. The candidate will also provide recommendations for process and policy improvements and oversee unit interactions with customers, their authorized representatives and elected officials (when applicable). The selected candidate will be responsible for assigning and delegating work assignments to staff, monitoring time and leave usage, conducting probationary and annual performance evaluations; coaching and providing feedback to staff and other supervisory responsibilities.

Qualified Applicants For This Position Should Have

• Management and supervisory experience relevant to the responsibilities of this position.
• Excellent organization, presentation, critical and analytical thinking, communication, and problem solving skills.
• Ability to troubleshoot issues and communicate effectively.
• A strong understanding of the Bureau of Customer Services’ business processes and how they are executed within the UMAX system.
• Proven ability to prioritize work for others and to meet deadlines.
• Ability to establish and maintain effective working relationships with team members, supervisors, and employees from other groups.
• A vision for how to build a culture of continuous improvement within an organization.

59-17 Junction Blvd Corona Ny

Recruitment Email: [email protected]

Appointments are subject to OMB approval

For more information go to

ADMINISTRATIVE STAFF ANALYST - 1002E

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $118,873.00 – $190,015.00