Back of house

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Full-Time Back of House Keyholder to join our New York City, NoHo team.

Our Retail team creates a transformative experience for each and every customer that visits one of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.

To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know.

What you’ll do as a Back of House Keyholder

• You’ll embody our brand standards and core values by being an excellent communicator, collaborator, and teammate

• You’ll take accountability for the success of back of house processes and operations

• You’ll support the customer experience by managing stock and ensuring inventory accuracy standards are met

• You’ll lead the team in processing new deliveries, warranties, damages, and customer shipments, and ensure these processes are upheld by the wider team.

• You’ll support cycle counts and other key inventory events throughout the year

• You’re flexible to support as needed on the sales floor, delivering best-in-class, exceptional customer service to every person, every time

• You’ll support with onboarding new hires ensuring their training enables them to meet back of house standards

• You’ll facilitate in-store programs and events as needed

• You’ll maintain the integrity of the store and uphold our visual standards

Who you are

• You have inventory experience in a customer focused setting

• You’re an excellent communicator with a passion for operational excellence

• You’re reliable, effective, and add value to the business

• You’re solution oriented; you are resourceful with commitment to following through

• You’re an effective and expedient problem-solver with a keen attention to detail

• You’re comfortable working on the sales floor as needed

• You maintain cool under pressure

• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift

• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift

• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

• Pay Range: $22.00-23.00 hourly

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].