Supervisor, Line Service

The Line Service Supervisor provides hands‑on leadership during assigned shifts to ensure safe, efficient, and high‑quality aircraft ground handling operations. This role oversees Line Service Technicians (LSTs) on duty, coordinates aircraft and ramp activity, and delivers exceptional customer service to aircraft owners, guests, and flight crews. While technical execution is a core responsibility, the Line Service Supervisor sets the tone on the ramp through professionalism, safety leadership, and a positive, customer‑focused approach.

Aircraft Ground Handling & Ramp Operations

• Coordinate all aircraft and ramp activity during assigned shifts, including arrivals, departures, parking, towing, de‑icing, and fueling
• Ensure all aircraft receive required ground support services in a timely, safe, and efficient manner
• Operate and oversee the use of aircraft ground support equipment in accordance with procedures and safety standards
• Maintain strong situational awareness of ramp conditions, FOD risks, traffic flow, and weather impacts
• Perform technical line service duties as needed to support operational demand
• Frequent walking, standing, sitting, stooping, stretching, bending, reaching, and grasping
• Regularly lift and/or move up to 75 pounds

Team Supervision & Shift Leadership

• Assign and delegate work to qualified Line Service Technicians; monitor progress and quality of execution
• Supervise LSTs on duty and provide direction, coaching, and real‑time feedback
• Assist the Line Manager with onboarding, training, and mentoring of new employees
• Lead shift briefings to communicate priorities, safety topics, and service expectations
• Complete shift reports and required operational documentation
• Serve as acting Line Manager during assigned shifts when the Line Manager is not on duty

Safety, Compliance & Operational Discipline

• Actively support and participate in Modern Aviation’s IS‑BAH Safety Management System (SMS)
• Identify and mitigate hazards to protect customers, employees, aircraft, and equipment
• Ensure compliance with all safety policies, standard operating procedures, and company guidelines
• Exercise sound judgment and make timely decisions consistent with company policies and safety requirements
• Maintain accountability for safety and procedural compliance during assigned shifts

Customer Service & Experience

• Deliver Modern Aviation’s exceptional service by proactively assisting passengers and flight crews
• Maintain a positive, professional image with customers, vendors, partners, and airport stakeholders
• Anticipate customer needs, offer additional services, and support service recovery when needed
• Promote teamwork, professionalism, and a high‑energy service culture on the ramp

Communication & Coordination

• Work closely with Customer Service and Operations teams to support a seamless customer experience
• Communicate clearly and effectively during active operations
• Perform additional duties as assigned by the Line Manager or General Manager

• Strong verbal and written communication skills
• Strong mathematical aptitude
• Willingness and ability to work flexible schedules, including weekends and holidays
• Valid driver’s license
• Ability to perform duties with minimal supervision
• Prior customer service or aviation line service experience preferred
• Basic knowledge of aircraft types and ground servicing practices preferred

Working conditions and physical demands for this role –

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions, including extreme heat and cold; high, precarious places; outside weather conditions and vibration; and chemicals, including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment –

Please click on the link below to complete a behavioral assessment. This step is required.

Modern Aviation’s Pay Range –

$23.00- $25.00 + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Equal Employment Opportunity –

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact [email protected].