Principal Technical Program Manager

Job Description

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager in Connected Commerce Technology, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

• Develop and execute a comprehensive digital identity strategy, including roadmaps for identity platforms, integration with AI/ML-driven security, and adoption of standards like OAuth, OpenID Connect, FIDO, and blockchain-based identities.
• Act as the chief advisor on identity trends, risks, and opportunities to executive leadership.
• Oversee large-scale programs from inception to delivery, managing cross-functional teams (engineering, product, legal, compliance) to implement identity solutions. Utilize agile methodologies to ensure timely milestones, budget adherence, and high-impact outcomes.
• Identify and evaluate emerging technologies in digital identity (e.g., biometric authentication, zero-knowledge proofs, decentralized identifiers). Lead proof-of-concept projects and partnerships with vendors, standards bodies (e.g., W3C, NIST), and industry consortia.
• Ensure all identity programs comply with global regulations (e.g., GDPR, CCPA, NIST frameworks) and mitigate risks related to data privacy, fraud, and cybersecurity. Conduct regular audits and develop policies for ethical identity management.
• Partner with internal teams (e.g., product development, marketing, customer experience) and external stakeholders (e.g., regulators, partners) to align identity strategies with business goals. Represent the company at industry conferences and forums on digital identity topics.
• Build and mentor a high-performing team of program managers, architects, and analysts focused on identity initiatives. Foster a culture of innovation, inclusivity, and continuous improvement.
• Define KPIs for identity programs (e.g., adoption rates, security incident reduction, user satisfaction) and provide executive-level reporting on progress, challenges, and ROI.

 

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Deep knowledge of digital identity ecosystems, including IAM (Identity and Access Management) systems (e.g., Okta, Ping Identity), biometric technologies, decentralized identity frameworks (e.g., DID, Verifiable Credentials), and privacy-enhancing tools. Familiarity with cloud platforms (AWS, Azure, Google Cloud) and integration with APIs/microservices.
• Demonstrated ability to lead matrixed teams, influence C-suite executives, and drive change in fast-paced environments.
• Strong project management experience with tools like Jira, Microsoft Project, or Asana.
• Excellent communication and presentation skills, with the ability to translate complex technical concepts for non-technical audiences.
• Strategic thinker with a bias for action, problem-solving prowess, and adaptability to evolving technologies.
• Willingness to travel up to 20% for meetings, conferences, and site visits.
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

 

Preferred qualifications, capabilities, and skills

• Experience with AI-driven identity solutions, such as behavioral biometrics or fraud detection.
• Background in regulatory compliance for identity data in multi-jurisdictional environments.
• Publications, patents, or speaking engagements on digital identity topics.
• Master’s degree or MBA preferred, with certifications such as CISSP, CISM, or Certified Identity Management Professional (CIMP) highly desirable.

 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.