Outsourcing Enablement Manager
Kforce has a client that is seeking a highly motivated Outsourcing Enablement Manager to join our Risk & Fraud team in Brooklyn, NY. This full-time role is ideal for someone who thrives in a fast-paced environment and is passionate about enabling external partners to deliver exceptional service and performance. Key Responsibilities:
- Develop and maintain impactful training and knowledge resources for outsourced support teams
- Collaborate with internal stakeholders to align partner performance with business objectives
- Analyze performance insights and implement continuous improvement strategies
- Contribute to strategic initiatives that enhance team operations and partner effectiveness
- Travel occasionally to partner sites for training and performance reviews
- Proficiency with Articulate 360
- Familiarity with Google Suite, Zendesk, and Mac products
- Experience using support tools such as Zendesk, Lessonly, and Guru
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