Outsourcing Enablement Manager

Brooklyn, NY

Kforce has a client that is seeking a highly motivated Outsourcing Enablement Manager to join our Risk & Fraud team in Brooklyn, NY. This full-time role is ideal for someone who thrives in a fast-paced environment and is passionate about enabling external partners to deliver exceptional service and performance. Key Responsibilities:

  • Develop and maintain impactful training and knowledge resources for outsourced support teams
  • Collaborate with internal stakeholders to align partner performance with business objectives
  • Analyze performance insights and implement continuous improvement strategies
  • Contribute to strategic initiatives that enhance team operations and partner effectiveness
  • Travel occasionally to partner sites for training and performance reviews
  • Proficiency with Articulate 360
  • Familiarity with Google Suite, Zendesk, and Mac products
  • Experience using support tools such as Zendesk, Lessonly, and Guru
Nice-to-Have: * Experience with Accertify, Slack, Persona, and additional support platforms

Posted 2025-07-28

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