Housing Case Manager - Long Island City

Compensation Range: $24/hr - $31/hr commensurate with experience 

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Housing Case Manager (HCM) is responsible for delivering comprehensive case management, supportive services, and housing-focused assistance to single adult clients residing in DHS shelters. The HCM provides assessments, service planning, benefit assistance, crisis intervention, and housing placement support for a caseload of up to thirty (30) single adults. The goal of this role is to assist clients in achieving stability, improving overall well‑being, and securing permanent housing.

Responsibilities:

Primary:

• Provide case management services — including conducting psychosocial assessments, developing treatment plans, assisting with obtaining and retrieving vital documents, assisting with applying for benefits and entitlements, performing room inspections, and preparing and gathering documents needed for housing placement — for up to thirty (30) single adults.

Secondary:

• Maintain client records in accordance with all funder and regulatory requirements, as well as Housing Works standards.
• Provide referrals and follow‑ups for medical, mental health, substance use, financial, and other supportive needs.
• Collaborate with internal programs (ADHC, Health Homes, Behavioral Health, Legal, Job‑Training, etc.).
• Support client transitions to housing and assist with move‑ins.
• Develop strength‑based individualized goals with clients.
• Provide feedback on goal participation.
• Discuss financial management and subsidy requirements.
• Accompany clients to appointments as needed.
• Participate in weekly supervision and attend meetings prepared.
• Complete paperwork and reports by deadlines.
• Demonstrate strong customer service and represent the program professionally.
• Participate in advocacy efforts.
• Maintain confidentiality and apply harm‑reduction practices.
• Travel within the NYC area using public transportation.
• Conduct monthly room inspections.
• Work one weekend day per month. 
• Remain on‑site 100% of the time.

Requirements:

• Bachelor’s degree is preferred in social work, psychology, counseling, or related field, or three years of relevant experience in a social service setting.
• Bi‑lingual Spanish strongly preferred.
• Experience working with homeless adults, including those with mental illness, substance use issues, or immigration/migrant backgrounds.
• Ability to work flexible hours, including occasional overtime.
• Must clear required background checks.
• Strong ability to manage crises and de-escalate tense situations.
• Familiarity with DHS systems (CARES, HRA OneSite) preferred.
• Proficiency in Microsoft Office Suite..
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel).
• Ability to manage multiple tasks with sound judgment and discretion.
• Strong relationship‑building skills with diverse stakeholders.
• Ability to work independently and in a fast‑paced, deadline‑driven environment.
• Strong communication, problem‑solving, and conflict‑resolution skills.
• Commitment to confidentiality and harm‑reduction principles.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [email protected]

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Equal Opportunity Employer


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For further information, please review the Know Your Rights notice from the Department of Labor.