Patient Experience Specialist Scheduling Reg Ref Mgmt II
- High School diploma or equivalent required
- Knowledge of Healthcare and medical terminology preferred
- Experience in Contact Centers preferred
- Experience with in scheduling and registration in healthcare preferred
- One (1) year of experience in a customer service or call center setting preferred
- Possesses basic customer service skills and empathy while interacting with patients
- Demonstrates excellent, active listening skills
- Shows comfort with Microsoft Word and Excel
- Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum
- Demonstrates a personal commitment to promoting high performance
- Strives for continuous improvement
- Maintains high energy and a positive attitude
- Excellent time management, organizational and problem-solving skills
- Strong oral and written communication skills
- Thinks quickly and uses appropriate judgment
- Demonstrates diplomacy and patience while interacting with consumers and colleagues
- Demonstrates regular, consistent and punctual attendance
- Must be able to work variable schedules
- Able to interact with staff, colleagues and stakeholders in a respectful manner
- Maintains a neat and professional appearance
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