Senior IT Product Specialist SITPS 25-33179

Job Title: Senior IT Product Specialist

Location: Long Island City NY

Duration: 6 Months

Interview Type: In-person

Note: The Pay Rate mentioned is as per C2C Tax Term W2 Rates offered will be different.

Job Description

Key Responsibilities:

• Work closely with program users to capture troubleshoot and resolve issues while ensuring timely follow-up and closure.

• Conduct and document Root Cause Analysis (RCA).

• Identify required updates and enhancements; collaborate with the Project Management team across all project phases (minor and major enhancements) and provide input on product design features and user experience.

• Serve as a liaison between program staff development teams DBAs network and security teams vendors and consultants to ensure clear communication and smooth collaboration.

• Conduct meetings with impacted teams for issue resolution and enhancement updates.

• Track progress of minor enhancements using the Project Tracker (Salesforce application).

• Gather and document business requirements and workflows from users.

• Create and update system topologies for primary and integrated applications.

• Present system topologies to the Architecture Review Board (ARB) for approval and feedback.

• Investigate prioritize and follow up on application bugs issues and enhancements.

• Work with vendors and technology partners to complete Cloud Service Agreements (CSA) and required IT/program documentation.

• Collaborate with IT Security teams to complete Software Security Assurance Process (SSAP) application scans (e.g. Rapid7) HIPAA-related scans and resolve identified vulnerabilities.

• Assist users with creating and updating test scripts/test plans; support user acceptance testing (UAT) when needed.

• Coordinate testing activities and ensure timely deployment of changes.

• Support system deployments upgrades QA UAT and post-production activities.

• Assist with application usage configuration and administrative tasks.

• Troubleshoot issues and perform system maintenance as required.

Qualifications:

• Bachelors degree in Computer Science or a related field.

• 6 years of experience supporting IT applications.

• Strong collaboration and coordination skills.

• Ability to troubleshoot issues within a multitier software application environment.

• Excellent communication skills with the ability to explain technical issues to non-technical users.

• Strong problem-solving and consensus-building abilities.

• Ability to resolve issues in a timely and effective manner.

• Ability to prioritize tasks and issues based on business needs.

• Familiarity with cloud-based applications.

• Proficiency in writing SQL queries using Microsoft SQL Server.

• Understanding of the full Software Development Life Cycle (SDLC).

• Proactive self-motivated and capable of working with multiple stakeholders.

• Experience engaging with stakeholders at multiple levels.

• Proficiency with Microsoft Word Excel Outlook Visio Project and PowerPoint.

Preferred Qualifications:

• Knowledge of XML JavaScript and ASP.

• Strong analytical abilities with experience managing and presenting complex information.

• Experience with data collection analysis and interpretation.

• Interest in professional development learning new skills and working outside traditional comfort zones.

• Experience in the public health sector is a plus.

For more details reach at

About Navitas Partners LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Required Experience:

Senior IC