manager Payment Operations

manager Payment Operations

Overview


Hudson Valley Credit Union is currently recruiting for the position of manager Payment Operations. Primary Function: supervise the everyday operations of the payment processing team, ensuring accurate, timely, and compliant execution of transaction processing. Responsible for superviseing staff productivity, resolving escalations, and collaborating with internal departments to support business objectives and member satisfaction.

Responsibilities

»Supervise and lead a team of payment operations specialists, providing coaching, performance feedback, and development opportunities.

»Monitor everyday payment processing activities including ACH, wire transfers, check processing, and internal settlements.

»Ensure compliance with internal policies, regulatory requirements (e.g., NACHA, PCI-DSS), and industry standards.

»Identify and support process inefficiencies and implement improvements to enhance accuracy, speed, and cost-effectiveness.

»Collaborate with IT, Risk, Compliance, and Customer Service teams to resolve issues and support cross-functional initiatives.

»Maintain and update SOPs, training materials, and audit documentation.

»Prepare and analyze operational reports, KPIs, and metrics to inform leadership abilities and help inform strategic decisions.

»Manage internal escalations and exceptions, ensuring timely resolution and communication.

»Support system upgrades, testing, and implementation of new payment technologies or platforms.

»Participate in audits, risk assessments, and regulatory reviews as needed.

»Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained expertise. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional tasks and special projects as assigned.

»Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

»Responsible for regular and predictable attendance including punctuality.



Qualifications





»Bachelor’s Degree or at least 2 years equivalent practice for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of practice preferred

»Minimum 3 Years Fraud payment operations, banking, or financial services practice required

»Minimum 1 year, leadership abilities or managery practice, preferably in a financial institution. Required.

»Prior managery or team leader practice preferred

» practice with real-time payments (RTP), FedNow, or digital wallets preferred

»Familiarity with fraud detection and avoidance tools preferred

»Lean Six Sigma or process improvement certification preferred





Why Choose HVCU?




Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a significant impact.Come be part of a Great Place to Work!

Employee Perks:

»Base & Variable Pay Structures

»Paid Personal, Holiday & Volunteer Time Off

»Professional Development Training through HVCU University & Academy

»Student Loan Repayment & Tuition Reimbursement Programs

»Medical, Dental & Vision Coverage

» 401(k) With Employer Match & Non-Elective Employer Contribution

»Life, Short-term & Long-term Discapability Insurances

»Discounted Loan Rates & Fees


Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, discapability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.



»Bachelor’s Degree or at least 2 years equivalent practice for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of practice preferred

»Minimum 3 Years Fraud payment operations, banking, or financial services practice required

»Minimum 1 year, leadership abilities or managery practice, preferably in a financial institution. Required.

»Prior managery or team leader practice preferred

» practice with real-time payments (RTP), FedNow, or digital wallets preferred

»Familiarity with fraud detection and avoidance tools preferred

»Lean Six Sigma or process improvement certification preferred





»Supervise and lead a team of payment operations specialists, providing coaching, performance feedback, and development opportunities.

»Monitor everyday payment processing activities including ACH, wire transfers, check processing, and internal settlements.

»Ensure compliance with internal policies, regulatory requirements (e.g., NACHA, PCI-DSS), and industry standards.

»Identify and support process inefficiencies and implement improvements to enhance accuracy, speed, and cost-effectiveness.

»Collaborate with IT, Risk, Compliance, and Customer Service teams to resolve issues and support cross-functional initiatives.

»Maintain and update SOPs, training materials, and audit documentation.

»Prepare and analyze operational reports, KPIs, and metrics to inform leadership abilities and help inform strategic decisions.

»Manage internal escalations and exceptions, ensuring timely resolution and communication.

»Support system upgrades, testing, and implementation of new payment technologies or platforms.

»Participate in audits, risk assessments, and regulatory reviews as needed.

»Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained expertise. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional tasks and special projects as assigned.

»Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

»Responsible for regular and predictable attendance including punctuality.