Customer Success Agent

We are dedicated to redefining healthcare by providing affordable, high-quality, and accessible care and insurance products. The Customer Success Agent I plays a vital role in this mission by delivering exceptional support to our health plan members, telehealth patients, brokers, and providers. We are looking for passionate individuals with experience in customer care—specifically within the health insurance industry—to help us differentiate the customer experience. Qualifications & Experience

• Experience: Minimum one year of experience in a high-volume call center environment (phone, email, and text).
• Industry Knowledge: One year of call center experience specifically in the health insurance industry is strongly preferred.
• Technical Proficiency: Experience with Google Workspace, Microsoft Office, and internal tools like Slack or Microsoft Teams. (Salesforce experience is a plus).
• Communication: Verbal and written proficiency with a customer-focused mindset.

Work Environment & Logistics

• Hybrid schedule: This position requires a minimum of 2 days per week in our New York office.
• Schedule Flexibility: Multiple shift options are available based on operational needs; however, specific shifts are not guaranteed

Training & Onboarding Expectations

• Initial Training: Mandatory 2-3 week in-office training program in New York.
• 90-Day Policy: To ensure success, no time off is permitted within the first 90 days of employment (emergencies excluded).

salary: $20 - $24 per hour
shift: First
work hours: 7 AM - 7 PM
education: High School

Responsibilities

• Omnichannel Support: Respond to inquiries via phone, chat, and email with professionalism and empathy.

• Member Assistance: Help members navigate health plans, benefits, enrollment, and premium payments.

• Telehealth Coordination: Coordinate and schedule telehealth appointments using internal systems.

• Problem Solving: Resolve common concerns and escalate complex issues to Level 2/3 agents or supervisors.

• Documentation: Accurately log all customer interactions and perform proactive follow-ups to ensure resolution.

• Compliance: Maintain strict confidentiality in accordance with HIPAA guidelines .

The essential functions of this role include:
working weekends
SkillsCall CenterCall Center SupportFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityBasic Computer SkillsCMSMedicare/Medicaid
QualificationsYears of experience: 0 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.