Director of Admissions

Elderwood
New York, NY
Salary: Pay: up to $65,000 / year Overview:

The Director of Admissions is responsible for coordinating with the company’s external sales team and managing admissions into the facility to ensure budget and census goals are met.

Administrative functions, such as participating in census and admission meetings, attending morning report, submitting daily reports, conducting tours, tracking conversations, assisting residents and/or their responsible parties with admission paperwork, and conducting resident/family surveys will be performed daily.

As the champion of the Ambassador program, customer service will be a focus. The Director of Admissions will be responsible for completing pre-admission room readiness activities, meeting residents and families up on their arrival to the facility, attending care plan / discharge meetings, being part of the grievance resolution process and routinely communicating with those residents and families throughout and beyond their stay at the facility.

Responsibilities:
  • Develops open, collaborative working relationships with the Chief Business Development Officer, external sales team, and hospital/clinical liaisons.
  • Collaborates with internal and external team to meet budgeted census and admission goals.
  • Coordinates the pre-admission process.
  • Coordinates all admission paperwork processing to assure timely bed offers and acceptance.
  • Monitors daily bed/census management such as admissions, discharges and communicating with the external sales team.
  • Trends, tracks and reports on tours, conversations, admissions, discharges, and progress towards census goals.
  • Generates and develop ideas, which improve the quality of care for residents, improve the resident/family experience and to improve productivity.
  • Serves as a champion of the Ambassador program to ensure excellent customer service is achieved.
  • Is an active participant in the facility’s internal responses to grievances.
  • Supports the process of admission, by being responsible for completing a pre -admission/admission checklist that assures residents or families are contacted prior to admission, room readiness is achieved, orders or arranges for DME equipment to be available prior to admission. Will be available by flexing hours and/or arranging for a designee to flex hours to meet and greet new patients on the day of admission where orientation to the facility will be provided. Completed checklists will be maintained and be available as evidence the process was completed.
  • Collaborates with Nursing, Therapy, Social Work/Social Services and Administration on discharge planning.
  • Will attend care plan and discharge meetings and meet with residents/family on a regular basis throughout the stay.
  • After patient discharge, will conduct 30,60,90 day calls.
  • Will champion customer service surveys upon admission and discharge.
  • Attends scheduled meetings and conference calls as required.
  • Attends required or preferred in-service training. Will provide feedback to the interdisciplinary team on customer service outcomes and provide education to team when necessary.
Qualifications:
  • Minimum of bachelor’s degree in social work, public health, or related field OR at least five (5) years of experience working in an Admissions capacity in a skilled nursing facility
  • Demonstrated experience in clinical assessments
  • Working knowledge of insurance coverage and payment options for long term care
  • Knowledgeable of types of patients admitted to subacute and long-term care facilities
  • Demonstrated proficiency with computer programs and applications including Microsoft Office and EHR platforms (e.g. PointClickCare)
  • Current, valid driver license
  • Sales background highly desired
  • This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.
EOE Statement: WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Posted 2026-02-27

Recommended Jobs

Premium Auditor (Hybrid - Entry Level)

ARMStrong Insurance Services
Cobleskill, NY

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served busi…

View Details
Posted 2026-01-15

Administrative Assistant

Marriott
New York, NY

POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Tran…

View Details
Posted 2026-04-03

Design Consultant - Economic and Community Development, Sports & Major Events

Steer
Buffalo, NY

Fourth Economy is a national consulting firm that collaborates with communities, organizations, and regions to imagine and build resilient, inclusive, and thriving futures. Founded in Pittsburgh in 2…

View Details
Posted 2026-02-27

Relationship Banker - Long Island East Market

Bank of America Corporation
Southampton, NY

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our …

View Details
Posted 2026-03-09

Division Vice President, GM - National Chains & Control States

Pernod Ricard USA, LLC
New York, NY

Where Conviviality is at work. Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liq…

View Details
Posted 2026-04-11

Registered Nurse - Med-Surg -Tele -Full Time Nights

NewYork-Presbyterian Hospital
New York, NY

Nurses Make It Possible Registered Nurse - RN - Med/Surg Tele -Full time Nights At NewYork-Presbyterian/Lower Manhattan Hospital, At NewYork-Presbyterian, nursing is a life-changing car…

View Details
Posted 2026-03-30

Patient Unit Secretary

University of Rochester
Rochester, NY

: As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respe…

View Details
Posted 2026-04-11

Marketing Designer

David Protein
New York, NY

Company: David creates tools to increase muscle and decrease fat. Our first product is a protein bar. More broadly, David is a platform to develop high-protein, low-calorie, blood-sugar-friendly f…

View Details
Posted 2026-02-25

Manager, Transportation & Logistics

NBC Sports
New York, NY

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to…

View Details
Posted 2026-04-06

Vans: Sales Associate - Tanger Outlets at Riverhead

VF
Riverhead, NY

Sales Associate As one of our passionate, fun and dedicated Sales Associates, you will be the voice of our brand while elevating the consumer experience through genuine consumer connections and…

View Details
Posted 2026-04-06