Front Desk Admissions Coordinator
- Answer incoming calls and direct the caller to the appropriate person; if asked for by name, or department.
- Request student transcripts.
- Proctor Admission Testing
- Conduct student follow up calls for scheduling and document requests.
- Maintain a customer focus through organization, professionalism, and warmness to our potential and current students.
- Possess and use knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Take and communicate messages, if requested by the caller, including full name, time of call, reason for call and return number.
- For general inquiries, provide callers with information such as campus address, directions to the campus, website, and other related information.
- Greet and direct visitors to the campus.
- Receive, sort and forward incoming mail.
- Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
- May also assist with other related clerical duties such as photocopying, faxing, filing and collating.
- Manage student badging, creating badges for new students and replacing lost badges.
- Submit attendance.
- Issue student supplies following established procedures.
- Craft professional verbal and written communications with little to no oversight.
- Maintain confidentiality, following HIPAA, FERPA, and other applicable laws and regulations at all times.
- High School Diploma or equivalent (Associates Degree from an accredited college or university preferred).
- Minimum two years clerical or administrative experience.
- High degree of professionalism and discretion dealing with confidential information.
- Efficient skills and experience in word processing programs and Excel spreadsheets.
- Typing skills with at least 60 WPM.
- Competitive pay and opportunities for professional development.
- Dynamic organizational culture within a supportive working environment.
- Rest and relaxation with generous PTO and holiday benefits.
- Robust health and welfare benefits package including, but not limited to, medical, dental, and vision.
- Preparation for the future with a 401(k) and company match.
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