Client Success Manager

JOB DETAILS

JOB BAND: D
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: BBC Studios – Advertising
LOCATION: New York – Hybrid

WE ARE BBC STUDIOS

A globally renowned media company borne of the BBC, BBC Studios funds, creates, distributes, and commercializes some of the world’s most sought-after television, audio, and digital content. Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for audiences around the world.

PURPOSE OF THE ROLE

The Client Success Manager (CSM) oversees the end-to-end execution and performance of premium advertising campaigns within NAM for BBC Studios. Acting as the post-sale lead, you will bridge the gap between client goals and operational excellence to drive seamless delivery and revenue retention. This role is designed for a seasoned account professional who combines a strategic mindset with a passion for campaign craftsmanship to deliver high-impact results and identify growth opportunities for world-class brands.

WHY JOIN THE TEAM

Join BBC Studios’ Client Success team to lead premium campaigns for some of the world’s most respected brands. As Manager, Client Success, you’ll own high-impact, multi-platform executions, partner closely with Sales and Ad Ops, and translate performance into compelling client narratives. This role offers the opportunity to combine strategic thinking, hands-on campaign stewardship, and consultative client leadership—while helping shape best practices within a collaborative, fast-moving, and globally recognized media organization.

YOUR KEY RESPONSIBILITIES AND IMPACT

Campaign Stewardship & Execution

• End-to-End Ownership : Lead the activation, management, and optimization of complex, high-value campaigns across the BBC Studios portfolio (Display, Video, Branded Content, and Social).
• Strategic Optimization: Proactively monitor campaign KPIs, working closely with Ad Ops and Planning to recommend optimizations that ensure over-delivery on client expectations.
• Narrative Building: Lead the development of high-quality client materials, including Kick-off Calls (KOCs), mid-campaign updates, and comprehensive wrap reports that articulate the BBC’s premium value.

Client Relationship Management

• Primary Point of Contact: Serve as the lead post-sale contact for key agencies and direct advertisers, managing daily communications and troubleshooting with diplomacy.
• Consultative Partner : Act as a trusted advisor to clients, translating complex data into actionable insights and strategic recommendations.
• Account Growth : Partner with Sales to identify renewal and upsell opportunities by leveraging performance data and "white space" analysis.

Operational Excellence & Collaboration

• Cross-Functional Lead: Orchestrate internal workflows with Editorial, Project Management, Research, and Marketing to ensure all custom and branded content elements are delivered on time and on brand.
• Process Contribution : Support the Senior CSM in refining internal playbooks, templates, and reporting standards to improve team efficiency.
• Data Integrity: Maintain accurate records within Salesforce, Monday.com, and other internal systems to ensure clean pipeline and revenue tracking.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA

• 4+ years of experience in client success, media planning, or digital campaign management within a premium media or agency environment.
• Fluency in Google Ad Manager, Salesforce, and project management tools like Monday.com.
• Solid understanding of the digital landscape, including CTV, audio, and custom content ecosystems.

DESIRED BUT NOT REQUIRED

• Exceptional presentation skills; ability to "tell a story" with data and remain composed when presenting to senior-level clients.
• A solutions-oriented mindset with the ability to navigate technical hurdles or delivery shifts independently.
• Highly organized with the ability to manage a high volume of concurrent projects without sacrificing attention to detail.
• Familiarity with social analytics and measurement studies is a plus.

BENEFITS AND PERKS

• 100% Employer-Paid Medical and Dental Insurance (PPO plans)
• Generous Paid Time Off
• Flexible, Hybrid Working Arrangements
• Strong commitment to work/life balance
• Free Retirement Consulting for all employees
• Pet Insurance
• Commuter Benefits
• Gym Reimbursement

COMPENSATION

The anticipated annual base salary for this position is $75,000 - $82,500. This range does not include bonus compensation or other benefits that an individual may be eligible for. The actual base salary offered depends on the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and geographic location of the position.