Collections Specialist

Job Description

Job Description

Our client, a reputable financial institution, is seeking a Collections Specialist to join their team on a temporary basis through September 2026. This role functions similarly to a collections call center environment and involves working directly with members to resolve delinquent loan and overdraft accounts. Candidates with strong customer service or collections experience and familiarity with financial services will thrive in this position.

Key Responsibilities

• Contact members to discuss and resolve delinquent loans, overdraft accounts, and other past-due balances.
• Maintain accurate and detailed records related to all collection activities.
• Acquire and apply knowledge of state and federal laws related to bankruptcy, foreclosure, repossession, and collections.
• Make recommendations to management regarding repossession, charge-offs, and further internal collection actions.
• Ensure compliance with the Telephone Collection Practices Act and Fair Debt Collection Practices Act (FDCPA).
• Understand and adhere to regulations surrounding right of offset, freezing of funds, and protected income sources (SSI, SSD, pensions, etc.).
• Maintain professional relationships with o utside vendors, including collection attorneys and repossession agents.
• Track and report on collection metrics and performance figures as required by management.
• Provide high-quality service and communication to members while meeting performance goals related to call quality, efficiency, and account resolution.
• Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management

Qualifications

• Minimum of 2 years of previous experience in collections, call center, or financial services environment preferred.
• Strong communication and customer service skills.
• Working knowledge of Fair Credit Reporting Act (FCRA), CFPB, and collections regulations a plus.
• Ability to handle confidential member information with professionalism and discretion.
• Detail-oriented and organized with strong follow-up skills.
• Associate’s degree from accredited college or university