Senior Manager, Service Center - TForce Freight
- Reviews the projected performance plan to verify the correct number of drivers and routes are allocated.
- Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
- Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed.
- Works with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions.
- Conducts meetings with Employee Relations Index committee members to discuss survey results and develop action plans.
- Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals.
- Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes.
- Manages and maintains customer relationships and identifies business in jeopardy to resolve issues and retain customers.
- Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business.
- Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
- Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
Job Requirements:
- U.S. citizen or otherwise authorized to work in the U.S.
- Located in the same geographic location as the job or willing to relocate yourself
- Must have experience in the freight industry
- Must have experience managing employees
- Are proficient with Microsoft Office Suite
- Are available to work a flexible schedule
- Are available to travel as needed
- Bachelor's Degree or internationally comparable degree preferred
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