Private Event Sales Manager

: Description:

Manage all event inquiries, negotiate terms, create and execute event contracts. Foster client relationships and actively promote to both members and within specific industries to drive revenue. Thoroughly outline event details (including menu, setup, AV, additional requirements) and communicate them to operational teams through BEOs and Diagrams. Availability required Monday to Friday, 9am-6pm, with flexibility to work nights and weekends as necessary.

Requirements:

• Respond to all inbound sales leads within 24 hours.
• Gather all event details and collaborate with the client to finalize arrangements that align with the Club's needs and standards. Prepare BEOs, diagrams, and resumes as necessary.
• Communicate details to the operational team promptly to ensure client needs are met.
• Lead BEO Meetings.
• Generate and dispatch proposals and contracts.
• Negotiate event details to ensure client satisfaction while maximizing sales revenue.
• Manage Member/Non-Member business ratios to stay within allocated percentages.
• Adhere to Sales Strategy sheet to optimize profitability.
• Proactively promote memberships through various channels such as sales calls, site visits, etc.
• Verify receipt of deposits.
• Up-sell additional services such as wines, receptions, event spaces, chairs, etc.
• Facilitate introductions between clients and day-of contacts for seamless onsite execution.
• Handle all billing processes, including updating NorthStar numbers upon receiving BEOs from Banquet Captains, finalizing bills, and recording payments in NorthStar.
• Cultivate strong relationships with club members to gather feedback and enhance dining experiences continually.
• Address member concerns promptly, aiming to surpass expectations in service and culinary offerings.
• Collaborate with the Food and Beverage team to coordinate private events, weddings, and special occasions.
• Ensure all events maintain the club's service and quality standards.
• Curate a diverse selection of beverages, including wines, spirits, beers, and non-alcoholic options, considering the target audience and club concept.
• Organize engaging events like wine tastings, cocktail classes, or pairing dinners to create memorable experiences for members.

Other Requirements, Reasoning Abilities and Physical Demands:

• A CAN DO attitude that is positive, professional, friendly, outgoing and organized.
• Team player with the ability to multitask and shift gears in the face of interruptions. Solution oriented, self-starter, keen eye for detail.
• Experience within a full service hotel, club, event space (i.e. Convene) or restaurant preferably within Catering/Event Office.
• Professional dress and demeanor are a must.
• Highly organized and detail oriented.
• Impeccable follow-up skills are essential.
• Possess the ability to be flexible and adapt to change.
• Excellent people and customer service skills and superior interpersonal skills.
• Excellent presentation and communication skills including email, written, phone, and verbal.
• Professional demeanor & appearance, respectful, and professional interactions with all staff.
• Work efficiently, both independently and as part of a team.
• The job routinely requires, walking, talking, some sitting, and use of a computer and telephone.

Education and Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience in hospitality, food and beverage industry, preferably in a private club setting.
• Strong financial acumen and experience managing budgets.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficient on Microsoft office, NorthStar and other relevant software applications.

Essential functions listed on this are not all-inclusive.