Inside Sales

Company Overview

Our client is a well-established manufacturer’s representative in the plumbing and heating industry, proudly serving the Upper New York and Northwest Pennsylvania regions since 1959. They work closely with architects, engineers, wholesalers, and contractors and are experiencing continued growth. As a result, they are seeking a versatile professional to join their team in a combined Estimator / Inside Sales role.

This position is ideal for someone looking to build a long-term career in the heating industry, with opportunities to develop both technical estimating skills and customer-facing sales expertise. The company is open to training the right individual who demonstrates strong aptitude, reliability, and a willingness to learn.

Position Summary

The Estimator / Inside Sales Representative will be responsible for reviewing construction documents, preparing accurate bids and proposals, and supporting customers through the sales and ordering process. This role serves as a key liaison between customers, manufacturers, and internal teams, ensuring projects and orders are handled accurately and efficiently from start to finish.

Key Responsibilities

Estimating & Project Support

• Review blueprints, specifications, and construction documents to prepare accurate estimates and proposals
• Develop proposals based on material and equipment requirements
• Coordinate and manage project documentation
• Review estimates and project requirements with internal teams
• Collaborate with multiple departments to support ongoing projects

Inside Sales & Customer Service

• Respond to customer inquiries regarding products, pricing, and availability
• Process customer orders via phone and email
• Quote pricing, confirm specifications, and enter sales data accurately
• Check stock availability and shipping timelines
• Coordinate with manufacturers to source products and resolve order issues
• Support the outside sales team by preparing quotes and sourcing materials

Relationship Management & General Duties

• Establish, develop, and maintain positive relationships with customers and business partners
• Communicate with prospective and existing clients to understand needs and provide solutions
• Manage customer service responsibilities for assigned accounts
• Represent the company in a professional and positive manner
• Support general business operations as needed and perform related duties as assigned

Qualifications

• High School Diploma required
• Strong attention to detail with excellent organizational skills
• Effective communication skills, both written and verbal
• Customer-focused mindset with strong sales and service abilities
• Ability to multitask and thrive in a fast-paced, deadline-driven environment
• Prior experience in inside sales, customer service, estimating, or construction-related roles preferred
• Technical aptitude with proficiency in software such as Microsoft Word and Excel; experience with AutoCAD or design software is a plus
• Strong problem-solving skills and ability to work independently
• Quick learner, adaptable to new software and manufacturer ordering systems

Compensation & Benefits

Our client offers competitive compensation along with a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid vacation and holidays
• 401(k) with company match
• Profit sharing

This is an excellent opportunity for a motivated individual seeking a stable, growth-oriented role within a respected organization in the plumbing and HVAC industry.