Systems, Network and Support Engineer - intermediate level

JOB TITLE: Systems, Network and Support Engineer – intermediate level

REPORTS TO: President

POSITION SUMMARY:

The Institute of Culinary Education (ICE) is seeking an intermediate level Systems, Network and Support Engineer to assist in the administration of the IT function of its lower Manhattan campus. ICE is one of America’s leading centers for culinary education and the largest culinary school in New York City and Los Angeles. We are passionate about helping students of all ages and backgrounds pursue their culinary career dreams and we’re looking for a Systems, Network and Support Engineer with a hands-on approach who is eager to make a meaningful contribution to our IT intense operation.

The Systems, Network and Support Engineer is a key member of our nimble IT department and will serve the function of a helpdesk, network and telecom generalist. This role supports the stability, security, and day-to-day IT operations of the organization’s IT infrastructure primarily on Windows, M365 and VMWare platform.

Experience supporting systems in Anthology/CampusVue and M365 preferred.

KEY JOB RESPONSIBILITIES:

Helpdesk/Technical support:

• Troubleshooting computer hardware, software, applications, and network connectivity.
• Diagnosing and resolving problems by walking users through step-by-step solutions.
• Monitoring, and updating end user issues, escalating to Tier-2/Tier-3 support when necessary.
• New user setups. User and Hardware setup and deployment. Performing password resets, unlocking accounts, and managing user access.
• Telephone and unified communication system administration.
• Participate in ICE’s security policy and procedures and incident response.
• Deploying, configuring, and updating software and hardware components.
• Creating user guides and documenting solutions.
• Support periodic on call responsibilities in support of 24 X 7 environment.

Server/Network support:

• Administer, maintain, and support enterprise Windows Server environments to ensure system availability (ie patch management, performance and security upgrades).
• Design, implement, and support hybrid Active Directory/Entra services, including domain architecture, Group Policy Objects (GPOs), DNS, DHCP, and M365 management.
• Ownership of user onboarding and offloading.
• Administer and manage M365 Exchange and SharePoint.
• Administer and troubleshoot enterprise Dell switches and Fortinet firewalls.
• Administer and troubleshoot IIS, SQL servers, including SSL certificate renewals etc.
• Administer and troubleshoot Dell SAN.
• Monitor a variety of backups including: NinjaOne DropSuite, Veeam and BackupExec.
• Scripting or automating tasks with PowerShell scripts.

Other Duties:

• Troubleshooting our internal student information system Anthology with software developers or support vendor engineers.
• Troubleshoot and support of ICE’s AV systems

Required Qualifications:

• 3 – 7 years of IT experience in systems engineering, systems administration, or infrastructure support roles
• Experience supporting hybrid environments (on-premises and cloud)
• Working knowledge of Windows server administration
• Basic to intermediate understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs)
• Demonstrated security awareness in day-to-day system administration
• Strong troubleshooting, organizational, and communication skills
• Ability to work independently while coordinating with external service providers

TO APPLY:

Forward resume and cover letter with your salary expectations to [email protected]

(Only applicants meeting the position’s requirements and salary requirements will be considered)

WHAT WE OFFER:

PAY: $ 80,000 – $90,000

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Paid Time Off
• Tuition forgiveness in ICE’s Career Training program’s
• Free Recreational Classes
• Flexible Spending Account
• 401(k)

Work Location: In person

About ICE:

The award-winning Institute of Culinary Education (ICE) was established in 1975 and has since grown to be one of America’s leading centers for culinary education and the largest culinary institute in New York City and Los Angeles. In 2015, ICE built and moved to a new flagship location in lower Manhattan, NY. In 2019, USAToday ranked ICE the “#1 culinary school in America”. The foundation of ICE is its programs in Culinary Arts, Pastry & Baking Arts, Restaurant & Culinary Management, Hotel & Hospitality Management and Health-Supportive Culinary Arts. ICE’s programs are intensive, sophisticated and can be completed in 6-13 months. In addition to career programs, ICE offers a vast menu of recreational courses for the public, and a highly developed special events division. ICE continues to grow and evolve with the launch of its LA campus in 2018, the acquisition of the Natural Gourmet Institute in 2019 and the acquisition of the French Culinary Institute (ie International Culinary Center) in 2020. For more information about ICE, please visit our website at ice.edu or connect with us @iceculinary on Facebook, Twitter and Instagram. Watch our videos on YouTube at:

The Institute of Culinary Education is an equal opportunity employer.