Senior Solutions Engineer (US/Canada)

About this role

Zenskar is growing fast, and this role is at the heart of it — helping customers see real value, building on a motion that's already working, and doing it alongside a sharp, ambitious team.

You'll be the voice of the customer internally, partnering with Sales, Product, and Engineering to solve complex customer problems & not just explain features.

You'll bring genuine finance domain credibility: you can have thoughtful, credible conversations with Controllers and Finance leaders on topics like revenue recognition, billing complexity, and close cycles, and connect those discussions back to product value.

What you will be doing:

Solutioning

• Understand customer billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.
• Translate complex business requirements into clear, structured Zenskar workflows and setups.
• Design solutions for complex billing, revrec and reporting processes, focused on outcomes rather than features.

Pre-Sales & Technical Discovery

• Partner with Sales on live demos, sandbox setups, and RFP responses.
• Participate in discovery conversations with CTOs, CFOs, Controllers, VPs of Finance, and senior stakeholders, connecting customer needs to Zenskar's capabilities.
• Build and maintain demo environments that reflect real-world enterprise use cases.
• Support enterprise deal cycles and contribute meaningfully to deal outcomes.

Internal Coordination & Escalation

• Act as the voice of the customer internally, sharing structured insights with Product and Engineering.
• Create clear handoff documentation when transitioning deals or use cases.
• Raise and follow through on time-sensitive issues to ensure momentum is never lost.

Documentation & Enablement

• Create customer-specific solution documentation and onboarding references.
• Contribute to internal knowledge bases, enablement material, and product documentation.
• Communicate clearly — simple enough for a CXO, precise enough for technical teams.

Key qualifications

• 6–10 years of experience in Solutions Engineering, Pre-Sales, or Technical Consulting.
• CPA, or equivalent practitioner background in accounting, audit, financial operations, or ERP consulting.
• Hands on experience of having done revenue recongition on excel and/or ERP software.
• Deep familiarity with the finance function: you understand how controllers operate, what they care about (close cycles, rev rec, AR hygiene), and can speak their language without needing a translator.
• Comfort supporting $75k+ deal cycles and multi-stakeholder buying processes.
• Hands-on experience supporting customers across global markets, especially North America.
• Strong communication and demo skills: you can explain the why behind a solution, not just the how.
• Conceptual understanding of software/AI architecture and APIs, with the ability to reason through workflows and usage issues.
• Strong analytical thinking and a structured approach to problem-solving.
• High ownership, curiosity, and comfort operating in fast-moving environments.
• Willing to work standard US business hours (ET/PT) on weekdays.
• A sense of humor and the ability to not take yourself too seriously — we're building something hard, and that's more fun with people who can laugh at the chaos.

⭐ Good to Have

• Hands-on experience with billing or order-to-cash workflows — either as a practitioner or someone who has implemented solutions in this space.
• Proven track record of owning implementation outcomes end-to-end — accountable for go-live quality and timeline.
• Prior experience at a fintech, billing, ERP, or RevOps SaaS company. NetSuite, Salesforce Billing, Zuora, Chargebee, or Recurly experience is directly relevant.

Compensation

• $150k-$200k (Fixed + Variable); uncapped accelerators for overachieving revenue targets
• We have hit product-market fit and are seeing strong demand for our product. If you are an ambitious salesperson, you can make significant upside in commissions!
• ESOPs

The range displayed reflects the minimum and maximum salaries for the position. Within the range, individual pay is determined by various factors including - job-related skills, experience, and relevant education or training.

Location

• Remote (North America)

How to apply

Interested? Click here to apply →

If easier, email your CV to [email protected]