Director, Center of Excellence

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NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities.

We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

NBCU Advertising & Partnerships Center of Excellence (CoE) is looking for a Director who will lead our transformation projects as well our industry and NBCU product-specific training. The CoE team partners directly with the division’s leadership team as a trusted advisor, focused on upskilling our workforce and optimizing internal business operations. This is a high-impact role, collaborating with many cross-functional teams with constantly evolving priorities and demands. You will think strategically, arrive at a focused execution plan, and lead the plan to fruition.

The CoE helps teams drive internal effectiveness and new initiatives forward by aligning the highest-level company priorities with effective day-to-day operations, and we help evolve early-stage ideas into future-growth initiatives..

Primary Responsibilities

• Consult withinternal divisions, understand their needs forprocess efficiencies, employee upskilling on key business initiatives or systems strategies, and helps develop programs, training, and toolsthat will spark immediate impact
• Locate and define new process improvement opportunities, creating a consistent enterprise approach across the division
• Provide consultative services to the business functions regarding learning methods and tools and best approach to deliver information or train cross-functional teams
• Collaborate with multiple distinct functions across the division to identify best-in-class knowledge and develop new means for distribution across the division
• Work effectively with subject matter experts, instructional designers, and team members to develop training materials, visual toolkits, and eLearning modules
• Network with industry organizations to development programs for our employees that will ensure we continue to be the best-in-class media sales organization
• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes
• Design, deliver and analyze data from employees, management and existing or past program evaluations
• Create executive-level summaries and reports of programs and courses to present to senior leadership
• Manage multiple employees
• 8+ years of professional experience, ideally in consulting or sales strategy/business operations roles
• Significant experience in developing business strategies or managing cross-functional initiatives
• Ability to capture data for decision-making through data visualization and strategic communication
• Demonstrated ability to understand people and process issues impacting the business and develop both strategic and tactical solutions to tangible business challenges
• Experience in all aspects of an L&D function, including needs assessment, designing and delivering training, and evaluating its effectiveness
• Industry knowledge - Understanding the Media Sales landscape, marketing and sales process is a requirement for the role
• Significant experience working with executive stakeholders

Desired Characteristics

• Forward thinking with the ability to foster innovation and creativity, while also maintaining a focus on day-to-day deliverables– strategic thinker who can put an executable plan in place and manage ongoing development
• Self-starter and high degree of motivation to go above and beyond the task at hand
• Excellent relationship-building skills; experience working closely with all levels and comfortable providing strategic recommendations
• Highly collaborative - will need to form partnerships across many areas and be comfortable in a highly matrixed environment
• Excellent communication, interpersonal, analytical, organizational, and presentation skills are required
• Proven ability to manage conflicting priorities in a fast-paced environment
• Ability to multi-task and work well under time constraints
• Ability to effectively use Microsoft 365 including Excel, PowerPoint, Word, SharePoint, Copilot

Hybrid:This position has been designated as hybrid, which currently requires contributing from the office a minimum of four days per week.The Company reserves the right to change in-office requirements at any time.

Salary range: $120,000 - $175,000 (bonus eligible + long term incentive eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

If you have questions about this posting, please contact [email protected]