Office Assistant 2 (Customer Service), Schenectady (NY HELPS)

NY HELP Yes

Agency Labor, Department of

Title Office Assistant 2 (Customer Service), Schenectady (NY HELPS)

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade 09

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $42641 to $52413 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Schenectady

Street Address 797 Broadway

City Schenectady

State NY

Zip Code 12305

Duties Description As an Office Assistant 2 (Customer Service), you will perform more complex clerical and office support activities that require substantive knowledge of the program and/or of the programs governing laws, rules, and regulations. You will process sensitive applications, requests, or inquiries in which management or executive staff may be contacted. You will perform activities that may require coordination with internal or external parties.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications. NY HELPS Non-Competitive Minimum Qualifications: One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public.ORNew York State Department of Labor Employee with one year of permanent competitive or 55b/c service in an Office Assistant 1 (Grade 6); or Office Assistant 1 (Spanish Language) (Grade 6). It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at (copy and paste in browser) to register today, in three easy steps. Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the kind of service and information you provide to the general public. Omissions or vagueness may not be interpreted in your favor. Additionally, in accordance with Civil Service Law, provisional service immediately prior to a permanent appointment to this title is now credited towards the completion of probation upon permanent appointment.Competitive Minimum Qualifications:Subsequent 55 B/C Qualifications: A subsequent 55b/c appointment may be considered if you have one year of permanent or contingent-permanent service in a Grade 7 or higher determined to be similar by Civil Service and have a current Civil Service 55b/c approval letter. Reassignment Qualifications: Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in an Office Assistant 2 (Customer Service); if you have less than one year, you must be reachable on the current Office Assistant 2 (Customer Service) eligible list for this location, if one exists. 70.1 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 7 or higher determined to be similar by Civil Service. Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders.

Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments. Candidates with no previous state service will begin at the starting rate of the salary range listed above. If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, [email protected]. Telecommuting is available and can be discussed during the interview. Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States. Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location. We offer a comprehensive benefits package, including:-13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year-Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).-Choice of several affordable and competitive health insurance plans-Dental and vision insurance plans at no additional cost-Membership in the NYS Employee's Retirement System-NYS Deferred Compensation Investment Plan-Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)-Eligibility to apply for tuition reimbursement for qualifying employees and courses-Paid Parental LeaveOur mission is to provide outstanding services to our customers - the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York's businesses. We empower and protect New York's workers. To learn more about our mission and the exciting work of the DOL, please visit: DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce. Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.

Name Elizabeth Herrick

Telephone 518-457-1020

Fax EFax: [email protected]

Email Address [email protected]

Address

Street State Office Campus, Building 12

City Albany

State NY

Zip Code 12226

Notes on Applying Qualified candidates should copy the below web address into your browser to complete the online application for the Department of Labor. 210575Title: Office Assistant 2 (Customer Service), Schenectady (NY HELPS)Location: SchenectadyPlease submit a resume and cover letter demonstrating how you meet the minimumqualifications, including specific experience with dates. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to disqualification.Unofficial transcripts and/or other documents will be required for certain positions as indicated in the minimum qualifications.All documents must be received by: March 16th, 2026Upload all documents as unlocked and accessible files.If experiencing difficulties with the above link, please contact:[email protected] from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.)