Service Advisor

Job Description

Job Description

Company: Wilkins Recreational Vehicles
Job Title: Service Advisor

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.

Salary Range:

• $50,000.00 - $80,000.00 (commensurate with experience).
• Eligible for bonus program.

Benefits:

• Medical, Dental, and Vision Insurance with multiple options.
• 401K and Employer Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Job Description:

• Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers,
• Assists customers in determining needs; promotes our products, accordingly,
• Estimates cost of repair and prepares itemized service order,
• Initiates service orders, secures customer’s signature, and closes when completed,
• Develops a keen understanding of all of our products and services,
• Understands effective service sales processes and actively seeks sales opportunities,
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction,
• Understands customer’s needs, committed to exceed customer expectations every day,
• Complies with all company policies and procedures.

Job Requirements:

• A minimum of 2 years’ experience in a customer service role is preferred but not required,
• Motivated individual who enjoys working in a fast-paced environment,
• Professional appearance,
• Strong communication skills,
• Positive attitude,
• Strong work ethic,
• Professional conduct.

We are the #1 RV Dealer in New York State!

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.

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