Service Coordinator
Job Summary:
We are seeking a detail-oriented and proactive Service Coordinator to join our team at Triple Cities Network Solutions. This role is critical in maintaining operational efficiency by managing service tickets, coordinating technical resources, and handling procurement tasks.
Key Responsibilities:
Serve as the first point of contact for client support calls and route issues to the appropriate technical team.
Create and manage service tickets with complete and accurate details, including contact info, categorization, SLOs, and resource assignments.
Proactively monitor systems and workflows to identify service disruptions or emerging issues.
Prepare client quotes for hardware, software, and related services based on identified needs.
Manage vendor relationships by placing and tracking purchase orders for third-party products and services.
Oversee the equipment intake process and ensure proper handling according to procurement procedures.
Organize and maintain technician schedules to optimize resource availability and response times.
Assist with level 1 technical support as needed.
Recommended Jobs
Apple Computer Apprentice P/T to F/T
Are you mechanically inclined? Good with computer take-apart and reassembly? An analytical thinker that likes to troubleshoot and solve problems? This is a unique opportunity to get a foot in the doo…
Revenue Operations Reporting and Insights Manager
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a qui…
Front Desk Associate
Evolve Fitness Syracuse, NY is looking for one front desk associate to join our team. Our ideal candidate is a self-starter, punctual, and engaged. Benefits ~ We offer many great benefits, includi…
Maitre D
Flynn McGarry's newest restaurant, Cove, is looking for a maitre d' to join the opening team. We are looking for someone with a bright and endearing personality who is excited about creating special …
Pet Care Yard Attendant
Job Description Job Description Happy Tails Daycare & Pet Resort in Corning, NY is looking to hire a full-time OR part-time Pet Care Yard Attendant to supervise and care for dogs and cats. D…
HOST - Crown Club
Position Title: HOST Pay Rate : $23.90 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1450564 . The adverti…
M4-14Lead Security Analyst 141809
100% remote. Our direct client has a new opening for a Lead Security Analyst 141809 This job is 14 months to start, and the client is located in Augusta, ME P…
Account Supervisor
Account Supervisor Integrated agency / Branding / Employee Comms This global business who have office on both sides of the pond are looking to grow their New York office with the addition of an S…
Managing Veterinarian
Job Description Exciting Opportunity: Lead the Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. Future …
Nurse Practitioner, Pysch
Job Description Job Description Description: Nurse Practitioner (NP) Arms Acres in Carmel, NY is looking for a Nurse Practitioner to join our team. You will provide supportive medical care and…