Senior Claims Customer Service Executive

Zurich is looking for a Senior Claims Customer Service Executive to join our dynamic Customer & Distribution Management team. In this role, you'll spearhead relationship management efforts for large, intricate accounts within a regional subset. Collaborating closely with various business units and functional teams, you'll implement strategies aimed at enhancing claims value-added services, fostering profitable growth, and elevating technical excellence, customer satisfaction, and retention. Acting as the primary account liaison, you'll address customer service issues and liaise with internal and external stakeholders for swift resolution.

At Zurich North America, we prioritize the well-being of our team members through a flexible hybrid work model. This approach empowers employees to tailor their work preferences while fostering opportunities for in-person collaboration.  We are open to hiring talent located within a commutable distance to Parsippany, NJ New York or Rocky Hill, CT hub office location to benefit from our flexible, hybrid working arrangements.

Key Responsibilities: 

• Collaborate with underwriting to engage in new business opportunities with brokers and customers, effectively communicating and advocating the claims value proposition to large, complex accounts.

• Assess and address the claims service needs of existing and potential customers by crafting and delivering compelling claims services marketing presentations and responses to requests for proposals (RFPs).

• Ensure customer satisfaction by promptly identifying and resolving service issues, proactively sharing relevant information, and adhering to customer protocols.

• Facilitate meaningful stewardship meetings with customers by delivering benchmark analyses and trend insights to illustrate the impact of Zurich's claims services on overall loss costs.

• Understand and accommodate customer-specific requirements by collaborating with business units and claims organizations to meet and exceed customer expectations.

• Cultivate enduring relationships with customers' risk managers and brokers to enhance satisfaction and retention.

Basic Qualifications: 

• Bachelor's Degree and 6+ years of experience in Claims or related field
  OR

• High School Diploma or Equivalent and 8+ years of experience in Claims or Operations
  OR

• Zurich Certified Insurance Apprentice with an associate degree and 8+ years of experience in Claims or Operations
  AND

• Knowledge of workers' compensation, general liability and claims management.

• Demonstrated experience in delivering exceptional customer service.

Preferred Qualifications: 

• Knowledge of the Commercial Property and Casualty Insurance industry.

• Extensive experience in the insurance sector.

• Versatility in handling multi-line claims.

• Proven ability to engage with stakeholders at various management levels.

• Excellent verbal and written communication skills.

• Strong analytical acumen.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $100,200.00 - $164,100.00, with short-term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - New York, AM - Parsippany, AM - Rocky Hill
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No