Veterinary Receptionist

Veterinary Receptionist | $22–$28/hr + $3.50/hr Overnight Differential | Full-Time Benefits | Four 9-Hour Shifts | Latham, NY

Join Capital District Veterinary Referral Hospital as a full-time Veterinary Receptionist (Client Care Specialist) and become an essential part of our emergency and specialty veterinary team. This is an opportunity to combine exceptional customer service skills with meaningful work supporting pets, clients, and veterinary professionals during critical moments.

Compensation

• $22.00–$28.00 per hour, based on experience, knowledge, and skills
• Overnight differential: Base pay + $3.50/hour for hours worked between 11:00 PM and 7:00 AM

Schedule

• Four 9-hour shifts per week

Benefits

• CSR Certificate Program
• CE & Uniform Allowances
• Paid Time Off
• RECOVER Training
• DOUBLE PAY on holidays
• Employee referral bonuses + employee pet discount
• Medical/Dental/Vision + Disability & Life Insurance + HSA/FSA Options
• 401(k) with employer match
• Access to VetBloom for RACE-approved continuing education and training
• Veterinary Technology Education Sponsorships
• LVT license reimbursement
• Ask us about VTNE reimbursement!
• VTS Support

Responsibilities

• Welcome clients, patients, and visitors with professionalism and compassion
• Educate clients and referring veterinarians about hospital services and specialty departments
• Provide support and guidance to clients both in person and over the phone
• Schedule appointments efficiently within our multi-specialty referral and emergency hospital
• Manage incoming calls, emails, reminders, and follow-up communications
• Maintain accurate client and patient records within the hospital information system
• Collaborate with clinical teams to ensure a seamless client experience
• Assist with administrative and front desk operations in a fast-paced environment
• Handle sensitive situations with empathy, professionalism, and discretion

Qualifications

• Previous customer service, client care, reception, or administrative experience required
• Veterinary, medical, emergency, or specialty hospital experience preferred
• Outstanding verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to remain calm, professional, and compassionate in a fast-paced environment
• Strong attention to detail and accuracy when managing records and communications
• Comfortable working collaboratively with clients, veterinarians, technicians, and support staff
• Positive attitude and commitment to delivering exceptional client service
• Fluent English speaking and reading skills required

About Capital District Veterinary Referral Hospital
At Capital District Veterinary Referral Hospital, we're on a mission to advance the veterinary profession while strengthening the human-animal bond. Our team provides advanced specialty and emergency care while fostering a collaborative, supportive workplace where employees can learn, grow, and build rewarding careers.

We are committed to creating opportunities for professional development and continuous learning while delivering exceptional patient care and client service throughout New York's Capital Region.

Surrounding Areas
Latham is centrally located within New York's Capital Region, making this opportunity attractive to candidates commuting from:

• Albany, NY
• Troy, NY
• Schenectady, NY
• Clifton Park, NY
• Colonie, NY
• Cohoes, NY
• Watervliet, NY
• Saratoga Springs, NY
• Rotterdam, NY
• Ballston Spa, NY
• East Greenbush, NY
• Rensselaer, NY
• Glens Falls, NY

Considering Relocation?
Join one of the most established veterinary referral hospitals in the Capital Region while enjoying access to affordable suburban communities, vibrant downtown areas, outdoor recreation, and convenient access to the Adirondacks, Hudson Valley, Boston, and New York City. Whether you're local or considering a move, Capital District Veterinary Referral Hospital offers an opportunity to build a rewarding long-term career with a team dedicated to excellence in veterinary medicine.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.