CONFERENCE SERVICE MANAGER

Salary: $94,000/Yr-$95,000/Yr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Conference Services Manager (CSM) is responsible for creating and maintaining a consistently warm, professional, and welcoming atmosphere for all employees and visitors. The CSM will be highly visible in public areas—including the Lobby, Meeting Rooms, and Communal Spaces—and will regularly inspect these areas to ensure they are maintained to the highest standards.
This role oversees the coordination and support of all events and meetings, in addition to managing the day-to-day operations of the office, including lobby and reception coverage when needed. The CSM is a leadership role requiring strong hospitality, organizational, and client service skills.

Key Responsibilities
•Serve as the primary Hospitality Services resource for guests, visitors, and employees. Oversee daily operations for the Conference Center and executive floors.
•Lead, coach, and support team members to ensure they have the tools, training, and confidence to deliver service excellence.
•Manage daily and weekly scheduling, ensuring appropriate coverage during breaks and absences.
•Facilitate Daily Stand-Ups in alignment with established standards.
•Build and maintain professional relationships with employees and clients to foster open communication and trust.
•Collaborate with event leads to anticipate project needs, coordinate tasks, and prioritize effectively.
•Welcome and recognize VIP guests, delivering a high-touch, professional experience.
•Conduct pre-meeting walkthroughs to confirm audio/visual equipment, catering, and room setup are complete.
•Draft, update, and maintain SOPs and other Conference Center/Hospitality documentation.
•Demonstrate working knowledge of reservation systems and ensure accurate scheduling.
•Partner with IT to maintain AV services and troubleshoot issues as needed.
•Coordinate with Facilities on building-related issues and follow up to resolution.
•Manage relationships with vendors and service providers (e.g., HVAC, maintenance).
•Maintain thorough knowledge of emergency procedures and carry out designated tasks during incidents.
•Enforce all safety protocols to ensure a secure working environment.
•Complete scheduling, payroll, and maintain accurate timekeeping records (vacation, sick time, etc.).
•Provide tours of the facility for clients, prospective clients, or visitors.
•Lead recruitment, training, and onboarding of new team members as needed.
•Ensure clear knowledge of escalation procedures and apply them appropriately.
•Collaborate closely with management, client contacts, and building personnel to ensure seamless operations.
•Perform all other duties as assigned.

Key Competencies
•Passion for hospitality and commitment to service excellence standards.
•Ownership mindset with accountability both within and outside core responsibilities.
•Ability to work under pressure while balancing multiple priorities in a client-facing environment.
•Strong computer proficiency and knowledge of office technologies.
•Confidence, adaptability, and willingness to embrace change.
•Openness to feedback, with the ability to action and share learnings.
•Innovative mindset, consistently seeking ways to improve services and guest experiences.
•Empowered decision-maker who escalates issues appropriately and in a timely manner.
•Excellent oral and written communication skills.
•Punctual, dependable, and dedicated to operational excellence.
•Discreet, ethical, and committed to confidentiality.

Qualifications
•College degree preferred.
•Minimum of three (3) years’ experience in client services, reception, or hospitality, ideally in a corporate or concierge environment.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID: 1458148

Rapport a specialized division of FLIK Hospitality Group