Senior Manager of Customer Success

About this role

We are seeking an experienced Senior Manager of Customer Success to lead and grow a high-performing team. As part of a rapidly growing department, you’ll be at the forefront of building trusted, long-term relationships with our mid-market and enterprise customers. You’ll lead a talented group of Customer Success Managers, guiding them to deliver outcomes and experiences that consistently exceed expectations.

We’re looking for a leader who embodies our values—someone who puts the customer first, takes ownership, thrives in partnership, embraces growth, and represents excellence every day. While our team has strong foundations, we welcome fresh perspectives to strengthen proactive relationship-building and drive long-term customer health. If you’re passionate about driving customer value, retention, and advocacy in a fast-growing SaaS environment, let’s connect.

About DataSnipper

DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance.

Founded in 2017, DataSnipper has skyrocketed to unicorn status, achieving a valuation of $1 billion following a successful funding round led by Index Ventures. With over 500,000 users across 160+ countries and offices in Amsterdam, New York, Kuala Lumpur, Tokyo, and Mexico City, DataSnipper is shaking things up - and we’re not stopping there!

What you will do

• Exceed Customer Expectations: Champion a customer-first culture, ensuring every interaction drives meaningful value and strengthens long-term relationships.

• Master Ownership: Lead, mentor, and inspire your team to deliver high-impact results with speed, quality, and accountability. Create and execute structured processes and playbooks that ensure consistent delivery across the customer journey.

• Power in Partnership: Collaborate closely with Sales, Product, Marketing, and other teams to deliver seamless onboarding, adoption, and ongoing success.

• Welcome Growth: Introduce process improvements and tools that elevate team performance. Support internal and customer adoption of best practices, ensuring smooth transitions.

• Represent Excellence: Maintain high operational standards, using data to identify opportunities, risks, and performance trends and ensure delivery of best-in-class customer outcomes.

What you bring

• Proven Leadership: 4+ years managing high-performing Customer Success teams, with a track record of delivering retention, expansion, and customer advocacy at scale.

• Depth in Customer Success: 6+ years in customer-facing roles (SaaS/B2B preferred) with measurable results in customer value creation.

• Playbook Builder: Experience designing, implementing, and refining structured processes and playbooks that drive consistency, efficiency, and customer impact.

• Strategic Insight: Ability to synthesize customer feedback and usage data into clear recommendations for leadership, influencing product, service, and organizational decisions.

• Ownership Mentality: A proactive, forward-thinking approach with a focus on delivering results and anticipating future needs.

• Collaborative Spirit: Skilled at building cross-functional relationships, influencing outcomes without direct authority, and aligning teams toward shared goals.

• Growth Orientation: Resilient, adaptable, and eager to learn from both successes and setbacks.

• Domain Knowledge: Experience working with automation and productivity tools or accountancy and finance customers is highly desirable.

• Bonus Skills: Familiarity with HubSpot, Vitally, Notion, Gong, Excel, and analytics tools.

What we offer

• Excellent salary

• Flexible paid time off

• Comprehensive medical and dental coverage

• 401K match

• Paid parental leave

• Stock participation plan

• Company sponsored lunch

• Hybrid mode of work (at least 3 days onsite in our New York City office)

• Being part of one of the fastest-growing scale-ups in the Netherlands

• Make an impact by disrupting the finance industry with us

• A flexible and growing organization with lots of opportunities to learn and develop

• International working environment, with a team of friendly and driven colleagues

• Access to OpenUp and Talkspace, the mental health and wellness platform

• Multiple social activities for team building 🤩

Next steps

1. 30-minute intro call with the Recruiter

2. 30-minute call with the hiring manager

3. 60-minute interview with the team

4. 60-minute assessment

5. Final chat with CRO