Head of Auto Finance Collections

:

Head of Auto Finance Collections

424197BR

Job Category - Primary

Call Center

Work Location

4140 Church Road

Employment Type

Regular

City

Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, Wilmington

Time Type

Full Time

State

Delaware, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, TD Footprint

Hours

8AM to 5PM

Pay Range

$108,160 - $175,760 annually

Job Searches Match

Statewide

Department Overview

The Head of Auto Finance Collections is responsible for all people, performance and processes related to helping delinquent customers and preventing financial losses. This job is responsible for leading teams that exceed performance targets while maintaining a culture focused on employee development through a strong coaching process. The position analyzes large volumes of data and partners with Strategy, Risk and Product team partners to develop successful approaches that will drive continuous improvement. The role is also responsible for related end-to-end processes, including appropriate compliance, controls and exam deliverables as needed.

Job Details

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Responsible for the overall coordination and management of several segments, functions and/or teams in Collections or Recovery
• Develops and implements strategic plans and provides leadership and vision for areas of responsibility; Participates in the efforts to ensure achievement of division and corporate objectives
• Typically manages large-scale teams and/or multiple departments within a line of business or function with material responsibility for associated operational, vendor, customer and financial risks

• Leads the analysis of operational performance to determine shortfalls and develops plans for implementation of related improvement plans through management staff; Key contributor •

• Implements action to ensure service deliverables are achieved consistently
• Oversees the development and management of department budget
• Oversees the management of department data processing, telephone and other systems. Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate; Integrates new systems and upgrades into unit operations as needed
• Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees
• Ensures effective communications and information sharing within the unit(s) and with other departments, outside contacts and Customers; seeks ways to improve effectiveness of communications and implements changes as necessary. Coordinates support from various internal departments as necessary
• Develops, assigns and monitors plans to ensure completion of goals, objectives and meeting deadlines. Trains new staff members and other related departments in policies, practices and procedures including incorporating procedures for new products, laws and regulations

Job Requirements

• 4 Year Degree or equivalent experience
• 7 + Years of related experience
• In-depth understanding of consumer collections or recovery practices
• Detailed knowledge of Company products/services and offerings
• Supervisory experience required Preferred previous experience in working with multiple departments within the organization such as: Collections, Vendor, Loss Mitigation, Legal, Risk, Compliance, Customer Service, Loan Administration and Remarketing,
• Proven organizational ability
• Demonstrates problem solving skills
• Excellent communication skills, both verbal and written
• Experience with related systems and software
• Strong PC skills
• Green Belt Certification preferred

Qualifications

An expert level of Auto Finance experience in collections is preferred

Company Overview

Our Values At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture. Making Your Well-being a Priority A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. How We Work At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community to experience our culture of care. Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Accommodation If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you!

Business Line

TD Bank AMCB

Job Category(s)

Call Center

Country

United States, US TD Footprint

State (Primary)

New Jersey

City (Primary)

Mount Laurel

State #2

New York

City #2

New York

State #3

Florida

City #3

Miami

State #4

Massachusetts

City #4

Boston

State #5

Pennsylvania

City #5

Philadelphia

State #6

South Carolina

City #6

Greenville

State #7

Connecticut

City #7

Fairfield

State #8

New Hampshire

City #8

Concord

State #9

Maine

City #9

Portland

State #10

Vermont

City #10

Burlington

State #11

Virginia

City#11

Vienna

State #12

Maryland

City #12

Baltimore City

State #13

Delaware

City #13

Wilmington

State #14

Rhode Island

City #14

Providence

State #15

District of Columbia

City #15

Washington

State #16

North Carolina

City #16

Charlotte

State #17

Georgia

City #17

Atlanta

Job Expires

13-Nov-2025