Field Service Rep

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit

Position Summary:

Responsible for installation and service of B Braun products across the U.S. and Canada.

Responsibilities: Essential Duties

• Maintaining product by way of inspections, testing and re-certifying durable medical equipment according to manufacturer’s guidelines.
• Test and calibrate components and equipment following manufacturer’s manuals and troubleshooting techniques, using hand tools and measuring devices.
• Follow proper protocols for handling clean/dirty equipment, decontamination of equipment and preparation for redistribution and record keeping.
• Will be responsible for completing repairs onsite at customer location.
• Will utilize the preferred software for entering Work Order and Non-Work Order activities on a daily basis.
• Provides technical support to customers for any product issues.
• Interfaces with various computer programs to complete repair and install orders.
• Performs preventative and routine maintenance as scheduled.
• Provides extensive service/repair training to staff on a regular basis
• Troubleshoots and identifies problems by using electronic testing equipment.
• Determines backup components to be maintained in stock.
• Stays up to date on the latest products and repair techniques.
• Keep accurate records of all maintenance or service performed and maintain timely trip reports.
• Attends company in-service education classes
• Logs all activities into the preferred database
• Keeps track of all travel receipts and complies with all company policies regarding expensed items.
• Weekly travel to assigned location

Expertise: Qualifications-Experience/Training/Education/Etc

Required:

• AA in Electronics or Electronic Technology.
• Must have IV pump experience
• Minimum of three years of electronic repair experience.
• Full scope knowledge of electronics as related to the service and maintenance of B Braun instrumentation to the subassembly level.
• Can analyze a situation with the information given by the customer and can suggest multiple solutions.
• Must have the ability to communicate thoughts and information clearly and concisely conveying B Braun policies and products to customers efficiently and accurately.
• Must be able to travel overnight 50 - 75% of the time.
• Must maintain a valid driver’s license.

Desired:

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

$30.58-$36.70

Schedule: Monday - Friday 8AM - 4:30PM

Location: Albany, NY

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The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, “Healthcare Customers”). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers’ clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Vendor credentialing clearances may be required, but are not limited to, screenings, and immunization verification as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination. As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers’ requirements. B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at .

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here .