IT Service Desk Specialist

Why work for us?

A career at Janus Henderson is more than a job, it's about investing in a brighter future together .

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

• Provide high-touch, white glove IT support to executives and staff in the New York City office, ensuring a seamless and professional user experience.

• Deliver remote and onsite technical support to global employees across multiple time zones.

• Diagnose and resolve hardware, software, and network issues promptly and effectively.

• Manage and maintain IT assets including laptops, mobile devices, AV systems, and peripherals.

• Partner with global IT teams to ensure consistent service delivery and alignment with support standards.

• Facilitate onboarding and offboarding processes, including device setup, account provisioning, and user orientation.

• Maintain detailed documentation of support requests, resolutions, and asset inventory.

• Support and maintain meeting room technology and video conferencing systems to ensure reliability and ease of use.

• Identify and implement opportunities for process improvement to enhance IT service quality and efficiency.

• Carry out other duties as assigned.

What to expect when you join our firm

• Hybrid working and reasonable accommodations

• Generous Holiday policies

• Paid volunteer time to step away from your desk and into the community

• Support to grow through professional development courses, tuition/qualification reimbursement and more

• Maternal/paternal leave benefits and family services

• Complimentary subscription to Headspace - the mindfulness app

• Corporate membership to ClassPass and other health and well-being benefits

• Unique employee events and programs including a 14er challenge

• Complimentary beverages, snacks and all employee Happy Hours

Must have skills

• Minimum of 3 years of experience in IT support or service delivery, ideally within a global organization.

• Strong proficiency in Windows, macOS, Office 365, and commonly used enterprise applications.

• Exceptional communication and interpersonal skills with a strong customer service orientation.

• Proven experience supporting VIPs or executive-level users in a high-demand environment.

• Ability to work independently, prioritize tasks, and thrive in a fast-paced setting.

• Familiarity with ITIL practices and service management platforms such as ServiceNow.

• Must possess experience with Active Directory and Multi-Factor Authentication (MFA).

Nice to have skills

• Experience with iOS and Mac management tools is a plus.

Supervisory responsibilities

• No

Potential for growth

• Mentoring

• Leadership development programs

• Regular training

• Career development services

• Continuing education courses

Compensation information

The base hourly range for this position is $38.46 -$40.87. This range is estimated for this role. Actual pay may be different. This position will be open through the end of December 2025.

Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.

At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request, we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [email protected] .

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here ( .

Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.