Coordinator, Operations and Data

ABOUT HFNY

For over 30 years, Hope for New York (HFNY) has served as New York’s Coalition of Hope, bringing nonprofits, churches, and everyday New Yorkers together to show kindness and compassion to their neighbors in need. Our Coalition of Hope strengthens nonprofits, leaders, and communities on the frontlines with resources and connections that shatter scarcity and amplify impact.

HFNY invests in a diverse array of community-based nonprofits by providing grants, training, hands-on support, and volunteers to 70+ vetted, faith-based nonprofits across the five boroughs — building up their capacity to lead with excellence and serve more New Yorkers in need. We offer thousands of volunteer opportunities for individuals, workplaces, and churches — working closely with our nonprofit partners to ensure New Yorkers not only bring hope to their neighbors in need, but tangibly experience it too.

ABOUT THE ROLE
HFNY seeks a highly motivated, detail-oriented individual to primarily support the work of the Program Team. The Coordinator, Operations and Data is a part of the HFNY Program Team and receives direct supervision from the Senior Director, Programs, and Manager, Volunteer Mobilization. The candidate should be organized, detail-oriented, adept in systems, and motivated by the opportunity to support HFNY’s nonprofit partners as they work to see every New Yorker flourish.

PRIMARY RESPONSIBILITIES

Volunteer Data Management

• Ensure the accuracy of all volunteer opportunities and volunteer data in Salesforce and on the HFNY website
• Proactively work with HFNY affiliates to regularly create and update volunteer opportunities in Salesforce
• Train and onboard new HFNY affiliates on how to create volunteer opportunities
• Review and edit all new volunteer opportunities for accuracy, comprehensibility, and attribute tagging prior to publishing them on the HFNY website
• Utilize Salesforce to track, monitor, and analyze HFNY’s volunteer initiatives
• Monitor [email protected] to respond to volunteer inquiries
• Work with Mobilization team to identify corporate, large group, church, and family volunteer opportunities
• Ensure a streamlined volunteer sign-up and user experience for HFNY volunteers

Support for Program Team Initiatives

• Coordinate program-related aspects of HFNY-wide projects (site visit coordination, meetings & event management)
• Schedule and prepare materials for annual affiliate partnership plan meetings
• Provide administrative support for key organization-wide initiatives, including His Toy Store, Don’t Walk By, and Community Grants Circle
• Create and send grant letters and check requests
• Maintain and update affiliate files, including grant applications, reports, photography, etc.
• Maintain data quality across databases (add/update contacts, update affiliate info, etc. across systems/platforms, including Salesforce, Klaviyo, Asana, etc.)

JOB QUALIFICATIONS

• Deep commitment to serving the poor and marginalized
• Identify with the Christian faith and attend a local church
• 2+ years of professional experience
• Extremely organized with impeccable attention to detail
• Proactive and conscientious
• Self-starter, quick learner; able to work independently, ability to meet deadlines
• Strong written communication skills
• High level of professionalism, maturity, and integrity; maintaining tact, discretion, and diplomacy with internal and external stakeholders
• Flexible and adaptable; open to feedback and improvement with a must-have positive and humble attitude
• Excellent teamwork skills; able to work in a highly collaborative environment
• Familiarity with NYC’s nonprofit sector and faith-based community a plus
• Familiarity with Salesforce strongly preferred
• Bachelor’s degree preferred

JOB LOCATION

This job is based in New York City and is currently a hybrid position.

OUR CORE VALUES

• Collaboration - We work better when we work together. We encourage teamwork, we share goals, and we learn from each other.
• Excellence - We are entrusted to do important work so we strive to do our best. We are stewards of the gifts, talents, and resources we have as individuals and as an organization.
• Growth - Everyone on our team has been given unique gifts and talents to offer. We are committed to providing opportunities to learn and grow so we can flourish.
• Passion - We have Kingdom ambition to catalyze Kingdom renewal. We set big goals because we want to make the biggest impact we can for the poor & marginalized in NYC.
• Respect - We share our ideas and listen to the ideas of others. We communicate with humility, candor, respect, and encouragement.
• Joy - We nurture a community where there is meaningful work, celebration, appreciation and recognition.

DISCLAIMER

The preceding job description has been designed to describe the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee(s) assigned to this job. Other duties may be added, or this job description amended at any time.

To perform this job successfully, an individual must be able to perform the principal duties satisfactorily. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the principal duties of the job, except where to do so would cause an undue hardship on Hope for New York’s business operations.

Employment at Hope for New York is at-will, which means that either the employee or Hope for New York can terminate the employment relationship at any time, for any reason, with or without cause or notice. Nothing in this Job Description should be construed to diminish the at-will employment relationship in any manner.

Reports to: Senior Director, Programs
Status: Part-time (15-20 hrs/week)
Salary: $22/hour to $28/hour
Classification: Non-Exempt