Member Service Advisor
Location: Hudson River Tennis Club - 300 Vesey Street
Reports to: General Manager
Rate: $25/hr Full-time or Part-time, hourly
Overview:
We are seeking a full-time outgoing, hospitality-focused Member Service Advisor to oversee day-to-day operations and ensure the smooth day-to-day functioning of Hudson River Tennis Club. The ideal candidate is a tennis enthusiast with excellent organizational abilities who thrives in a high-touch hospitality-oriented setting.
Responsibilities:
- Greet members and guests, providing exceptional customer service
- Manage court reservations, scheduling, and member inquiries
- Process payments, memberships, and other transactions
- Ensure courts are properly maintained and prepared for play
- Monitor facility cleanliness, including light cleaning of front desk, lounge, and courts
- Enforce club policies and ensure a positive environment for all members
- Handle minor maintenance tasks or report larger issues to management
- Track inventory of supplies and notify management when orders are needed
- Assist as needed with events, or special projects
- Open or close the facility, ensuring all security protocols are followed
Qualifications:
- Knowledge of tennis is preferred
- Strong customer service, organizational, and problem-solving skills
- Reliable, responsible, and able to work independently
- Comfortable with basic technology (booking software, phone, email)
- Prior experience in a club, gym, or hospitality setting is preferred
- Ability to multitask and handle a fast-paced environment
- Must be able to lift and carry at least 50 pounds.
- Must be able to stand or sit for long extended periods of time.
- Must be comfortable with repetitive motions (such as walking, bending & standing).
- Must have full schedule availability.
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