Wellness Staff Assistant
Rochester Institute of Technology
Rochester, NY
Wellness Staff Assistant Location Rochester, NY : Wellness Staff Assistant 8519BR Student Affairs Student Health Center Detailed Please note: Must be able to work one evening per week during the academic year. RESPONSIBILITIES:
- Serve as primary general information resource for Wellness Centers.
- Be prepared to field inquiries from students about the range of services offered in Student Health Center and the Counseling and Psychological Services offices.
- Explain eligibility requirements, intake procedures, session limits, cancellation policies, and confidentiality laws.
- Facilitate the referral process for faculty, staff, administrators, and parents who are assisting students in seeking services.
- Must be able to work one evening per week during the academic year. Hours for evenings are 10:30 am - 7 pm.
- Assist in management of electronic appointment system: accurate scheduling of appointments for medical and mental health providers; revising provider schedules as necessary; rescheduling students, as necessary. Assist students with use of Wellness portal for appointments, check-in, and form completion. (Confidential information).
- Review and interpret accurately, immunization data submitted by students for compliance with New York State and RIT required immunizations; input and process appropriately. Answer questions from students and parents regarding NYS immunization law/requirements.
- Assist with management of electronic medical records system including updating student demographic information according to established protocols; QA of scanned/indexed images, performing scanning/indexing, as necessary. Responsible for accurate formatting of electronic health records.
- Manage a high-volume communications system. This includes a multi-line telephone system, live patient chat, e-mails, and secure messages through the Wellness portal. Responsible for entering accurate telephone messages into student electronic records.
- Manage a high volume, multi-line telephone system including relay calls and use of interpreter-type machines. Responsible for entering pertinent and concise telephone messages into student electronic records.
- Responsible for maintaining and balancing daily batch in accordance with University and Center internal control and security policies/procedures. Accept payment for services (VISA, MasterCard, and Tiger Bucks) and invoice/post amounts properly in PyraMED. Make adjustments as necessary.
- Responsible for maintaining and balancing cash drawer/daily batch in accordance with University and Center internal control and security policies/procedures. Accept payment for services (credit card, cash, checks, Tiger Bucks) and invoice/post amounts properly in PyraMED. Make adjustments as necessary.
- Maintain office space and reception room, sort/distribute email and mail as directed.
- Other duties as assigned, such as but not limited to Membership on Center accreditation or Divisional Strategic Plan committees.
- Exercise judgment and independent initiative; handle time sensitive matters that require concise problem solving and a high degree of confidentiality.
- HS/GED
- 2 years of related reception, administrative or customer service experience, preferably in a medical setting.
- Strong customer service skills with ability to establish professional and welcoming reception of in person, phone and email/electronic contacts.
- Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals.
- Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences.
- Computer competence using Microsoft Office (Microsoft Word, Outlook, Excel, and Windows) and enterprise systems appropriate for the front desk position. Experience using electronic health record software with emphasis on multi-provider scheduling.
- Medical terminology-basic skill level.
- Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately.
- Must be able to work one evening per week during the academic year.
- Knowledge of Deaf and other cultures or willingness to learn.
Posted 2025-11-21
Recommended Jobs
Manager Solutions Design - Supply Chain
Ryder
Albany, NY
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._ **Job Description** : The Manager Solutions Design is responsible to support the growth of our Supply Chain Solutions off…
View Details
Posted 2025-11-21
Senior manager business management specialist
TD Bank
New York, NY
Work Location: New York, New York, United States of America Hours: 40 Pay Details: $110,760 - $178,880 USD TD is committed to providing fair and equitable compensation opportunities t…
View Details
Posted 2025-11-18
Security Operations Engineer
Hudson River Trading
New York, NY
Hudson River Trading (HRT) is a quantitative trading firm at the forefront of technological innovation. We build and deploy cutting-edge systems within one of the world’s most advanced computing en…
View Details
Posted 2025-11-22
Product Development Coordinator
Coach
New York, NY
Coach is seeking a Product Development Coordinator in New York to manage and coordinate product development processes. The role involves collaboration with various teams to ensure timely execution and…
View Details
Posted 2025-11-07
Director of Distribution and Logistics
Richemont
New York, NY
Richemont seeks a Director of Distribution and Logistics in New York City to lead strategic logistics operations. This role involves overseeing logistics functions, driving continuous improvement, and…
View Details
Posted 2025-11-08
Locum Tenens Addiction Medicine Job Ellenville, NY
Tandym Health Tandym Health
Ellenville, NY
A health services network in New York is currently seeking a Physician, MD to join their growing Clinic program in Ellenville. About the Opportunity: Start Date: ASAP Schedule: Full Time &…
View Details
Posted 2025-11-21
Senior eDiscovery Operations Manager
Dish
New York, NY
Job Description Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home…
View Details
Posted 2025-11-15
bealls Assistant Store Manager (ASM)
bealls
Kings County, NY
Position: ASSISTANT STORE MANAGER Come join a team that brings a people-first approach to everything we do! bealls and Home Centric are a part of Bealls Inc., a family owned and operated business w…
View Details
Posted 2025-10-19
Data Analyst, GTM and Product Operations - Calvin Klein
PVH
New York, NY
Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with o…
View Details
Posted 2025-09-21
Associate Account Manager
Acrisure
Garden City, NY
Job Description About Us: Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, includ…
View Details
Posted 2025-11-21