Senior Medical Receptionist

Sr. Registration Associate - Physicians Practice - Albany, NY - FT

If you are looking for an administrative position in Troy, full-time, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 4 Palisades Dr Albany, NY.

Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: M-Th 830am-5pm F 815am-2pm

What you will do:

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peter's Health Partners Medical Associates.

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:

• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes
• General duties including but not limited to:
• Document processing
• Scanning
• Inbox monitoring

Responsibilities:

• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedules patient appointments to maximize patient access.
• Handles all incoming calls and directs appropriately.
• Registers patient, obtains necessary consent forms and patient demographic data.
• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtains referrals for specialist office visits.
• Consistently and accurately passes charges in accordance with office policies and procedures.
• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Works cooperatively with all team members to ensure quality patient care at all times.
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross covers other areas needed

What you will need:

• Strong leadership skills required
• Associate's degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment.
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Job Type: Full-time

Pay: $17.00 - $23.90 per hour

Benefits:

• 403(b)
• 403(b) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid time off
• Paid training
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Healthcare setting:

• Medical office
• Outpatient

Medical specialties:

• Internal Medicine
• Medical-Surgical
• Ob/Gyn
• Primary Care
• Surgery

Schedule:

• 5x8
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• What pay rate are you looking for?

Education:

• High school or equivalent (Required)

Experience:

• Medical Office: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Albany, NY 12205 (Required)

Ability to Relocate:

• Albany, NY 12205: Relocate before starting work (Required)

Work Location: In person