Implementation Project Management Coordinator

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment. *This role is fully remote but candidates must reside in the US and be available to work mostly EST hours.

Summary of Role

TeamBuilder is seeking an early-career Implementation Project Management Coordinator to support the execution of client implementations and ensure operational excellence across our PMO.

In this role, you will work closely with a Project Manager to support the day-to-day execution of implementations. You will own project administration, coordination, and follow-through across multiple client engagements, ensuring nothing falls through the cracks.

Over time, this role is designed to evolve from project support → partial ownership → full ownership of smaller implementations, with a structured development path into a full Project Manager role.

Key Responsibilities

Project Execution & Administration (Primary Focus)

You will own the operational backbone of implementation projects:

• Maintain and manage project plans in Asana (milestones, tasks, dependencies)

• Prepare meeting agendas, capture notes, and distribute recaps

• Track action items and ensure timely follow-up across stakeholders

• Maintain RAID logs (risks, issues, actions, dependencies)

• Prepare status reports and internal updates

• Ensure documentation is complete, accurate, and up to date

Client Coordination & Follow-Through

You will help ensure clients stay on track and engaged:

• Coordinate client-facing follow-ups and next steps

• Track outstanding deliverables and proactively follow up

• Support training logistics and completion tracking

• Maintain client-facing documentation and timelines

• Draft client communications and status updates

Implementation Support & Readiness

You will support the PM in keeping projects moving forward:

• Monitor project health, risks, and timelines

• Compile risks and support mitigation planning

• Assist with internal coordination across data, product, and CS teams

• Support end-user rollout readiness and communication

Growth into Project Ownership

This role is designed with a clear progression path:

• 0–3 months:
  Learn TeamBuilder implementation processes; fully own admin, tracking, and coordination

• 3–6 months:
  Begin leading portions of implementations (workstreams, smaller clients, or phases)

• 6–12 months:
  Progress to independently owning smaller implementations end-to-end

• 12+ months:
  Take on more complex projects with increasing autonomy

How You’ll Work

• Partner closely with a PM who will provide guidance, mentorship, and oversight

• Enable the PM to focus on strategic implementation leadership, client alignment, and risk management by owning execution detail

• Operate with a high level of accountability in a fast-paced, evolving environment

Ideal Experience and Background

Experience

~1–3 years of experience in:

• SaaS implementation, onboarding, customer success, or project coordination
• Healthcare or healthcare technology strongly preferred

Core Skills

• Strong organizational and execution skills (high attention to detail)

• Ability to manage multiple priorities and follow through consistently

• Comfortable with ambiguity and evolving processes; can operate with autonomy.

• Strong written and verbal communication skills the enable the team/client to be informed throughout the implementation and that expectations and timelines are clearly defined.

• Ability to interact professionally and connect personally in a professional environment with external clients

Mindset

• Highly accountable—does not drop tasks or miss follow-ups

• Proactive—anticipates needs and removes friction

• Coachable and eager to grow into a PM role

• Balances detail-orientation with understanding of broader goals

• Contributes to strong team culture

Additional Information

• Job Type: Full-time, Exempt, Remote, Travel Required (Must be in US and able to work EST hours).
• Compensation: Competitive including paid time off, medical benefits, and the potential for an annual performance bonus, and/or equity
• ​​​​​​​Culture - We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success. We like to have fun together and support each other too!