SkillBridge IT Support Technician
Location: Rochester, NY or Waterloo, NY
Training Model: On-the-Job Training (OJT) with hands-on mentorship About Livingston Associates
Livingston Associates is a national search and consulting firm specializing in talent acquisition, leadership development, and organizational effectiveness. Our mission is to connect top talent with organizations where they can make a meaningful impact. Through this SkillBridge program, participants gain hands-on experience in IT support, client services, and technology management while developing skills that translate directly to civilian careers. Key Training Areas
During the SkillBridge program, participants will receive structured training and mentorship in:
- Technical support for Windows 10/11 operating systems, including troubleshooting and configuration.
- Basic network setup and troubleshooting, understanding common networking terminology and traffic flow.
- Supporting users with Microsoft 365 tasks.
- Setting up and configuring workstations, desktops, laptops, and monitors.
- Handling and transporting equipment safely.
- Communicating with customers over the phone, via email, and in person.
- Assisting with administrative tasks such as monitoring shared mailboxes, answering phones, scheduling follow-ups, and entering support tickets.
- Collaborating with team members and assisting with non-technical tasks when needed.
Participants will train directly with experienced IT support staff in a professional office setting, with opportunities for both remote and client-facing work. The environment emphasizes:
- Structured weekly learning themes with progressive hands-on application.
- Mentorship and feedback from senior staff.
- Exposure to real-world client projects and collaborative problem-solving.
- Gradual transition to independent responsibilities as skills develop.
Preferred Background and Skills:
- Strong interpersonal and communication skills; able to work with diverse professionals.
- Interest in IT support, technology management, or client services.
- Ability to manage multiple priorities, adapt to changing demands, and solve problems effectively.
- Professional demeanor and customer-service orientation.
- CompTIA A+ / Network+ preferred
- Prior Help Desk experience
- Proficiency configuring Windows 10/11 operating systems.
- Basic understanding of business networks; ability to configure simple networks is a plus.
- Prior training in IT support or related areas is helpful but not required.
- Comfort with Microsoft Office and ability to learn new software systems quickly.
Upon completion, participants will be prepared for roles such as:
- IT Support Technician
- Help Desk Technician
- Desktop Support Specialist
- Client Services or Account Management roles in IT
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