Bilingual (Japanese/English) Project Leader, Infrastructure

SCSK USA Inc. is an Information Technology company with a focus on:

• IT Consulting
• Digital Transformation/Data Analytics/AI
• ERP Selection and Implementation
• Cloud/Network/Security Solutions
• IT Outsourcing
• IT Services for Financial Industry
• New Technology Research

SCSK USA Inc. is a subsidiary of SCSK Corporation, a group company of Sumitomo Corporation in Japan. With our headquarters in New York City and branch offices in Irving, TX, and Santa Clara, CA, SCSK is positioned to provide "one stop" service as a strategic business partner to our clients. For the past 39 years, SCSK USA Inc. has built a broad base of customers who rely upon us to serve their information technology needs. And in recent years, SCSK USA Inc. has been providing IT services in the area of digital transformation, including consulting services to support data-driven management such as data analysis and modeling, and technical support and tool implementation for GAI, IoT, business dashboards, etc. We have done this through technological development, securing and training exceptional employees, reacting quickly to meet customer demands, and aggressively seeking out new business.

We are seeking a Project Leader for the Infrastructure Solutions Department in our New York Office in Midtown Manhattan.

Key Responsibilities:

In this role, you will deliver an outstanding level of direct IT infrastructure customer support while assisting with project execution under the guidance of a Project Manager. This position blends hands-on technical expertise with client-facing collaboration in a fast-paced IT environment.

Essential Job Functions:

• Promote excellent customer service, effective response times and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
• Travel to data centers or client sites for on-site technical work. Support infrastructure projects in collaboration with Project Managers and external vendors.
• Troubleshoot infrastructure issues in coordination with distributors and manufacturers.
• Analyze incident trends, propose and develop preventive solutions, and process improvements.
• Investigate suspected security events and security vulnerabilities in coordination with PSOC team and CSIRT team.

Skills & Qualifications:

• Design and implementation Skills: Cloud Solution (AWS, MS365), Virtual Machine (vSphere, Hyper-V), Virtual Desktop, Windows Server (Active Directory, Entra ID, Intune, Exchange), Unix Server (Redhat, SMTP server), Authentication Infrastructure (SSO, Entra ID, Okta).
• Excellent Operation and Troubleshooting Skills: Monitoring (AWS CloudWatch, Solarwinds), Active Directory, GPO, Authentication, Access Privilege, Security (SES, Defender, Cybereason, Deep Security).

The right candidate will possess:

• Experience in dealing with difficult interpersonal situations regarding support issues.
• Strong analytical mindset and sound judgment, with a continuous focus on quality, efficiency, and service improvement.
• Strong organization skills and a strong sense of work quality and services improvement.
• The ability to execute under management direction while collaborating seamlessly with internal technology teams and users
• Excellent written and verbal communication skills in English.

Basic Japanese language skills required, as the position requires communication with SCSK Tokyo Headquarters regarding projects and operations.

Preferred Certifications: AWS, Microsoft 365, Security, ITIL, or PMP

Salary range: $70,000 – $100,000 annually

Our core business hours are 9 - 5:30 with one hour lunch in between. May be required to work beyond normal business hours including weekend and holiday, or to travel for business when necessary. This and all SCSK USA positions require in-person office attendance 2 days per week.

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to qualification, work experience, training, education, and skill level. The above hiring range represents our good faith and reasonable estimate of the range of possible compensation at the time of posting.

SCSK USA Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic characteristics, age, disability, marital status, status as a covered veteran, or any other characteristics protected by federal and applicable state and local laws. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) as amended and state disability laws. This policy applies to all applicants for employment, and all employees. To request a reasonable accommodation in the job application process, please contact Human Resources via email ([email protected]).

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Can you speak business level Japanese?

Work Location: Hybrid remote in New York, NY 10022