Patient Liaison

Job Description

Job Description

We are seeking a compassionate, professional, and highly organized Patient Liaison to join our team. This individual will serve as a key point of contact for patients and families, helping answer questions, address concerns, and ensure a positive overall experience. The ideal candidate must be fluent in Yiddish and English, possess exceptional customer service and communication skills, and be comfortable managing a high volume of phone interactions with empathy and professionalism.

This is an in-office position, with potential flexibility for a hybrid schedule after six months based on performance and operational needs.

Salary & Benefits

• Salary: $50,000 - $55,000 annually
• Benefits: Tier 1 Benefits Package

Responsibilities

• Serve as the primary point of contact for patients and families via phone
• Respond to questions, concerns, and requests in a timely and professional manner
• Provide compassionate support and guidance to families navigating patient care services
• Coordinate communication between families, staff, and departments as needed
• Document interactions and maintain accurate records
• Follow up on outstanding concerns to ensure resolution and satisfaction
• Assist with administrative duties including scheduling, data entry, filing, and general office support
• Maintain confidentiality and comply with HIPAA regulations
• Help foster a welcoming, supportive, and service-oriented environment

Qualifications

• Fluent in both Yiddish and English required
• Outstanding customer service and interpersonal skills
• Strong verbal and written communication abilities
• Previous experience in healthcare, customer service, patient relations, or administrative support preferred
• Ability to remain calm, professional, and empathetic in challenging situations
• Highly organized with strong attention to detail
• Proficient in Microsoft Office and general computer systems
• Ability to multitask and work effectively in a fast-paced environment

Schedule

• Full-time
• In-office position
• Potential flexibility for hybrid work after six months

Why Join Us?

This newly created role offers the opportunity to make a meaningful impact by supporting patients and families during important moments. We are looking for someone who is compassionate, dependable, and eager to grow within a collaborative team environment.