Service Administrator

Job Description

Job Description

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are an employee-owned company and believe our greatest asset is our people.

We are looking for team members who are passionate about delivering industry-leading experiences to our customers and supplying turn-key solutions for any HVAC, refrigeration, critical environment, custom metal fabrication, energy performance, or specialty mechanical project.

As a Service Administrator, you will be responsible for providing outstanding customer service while supporting the Service Coordinator with daily operations. This role focuses on three main areas: administrative and operational support, including scheduling, documentation, and customer communication; inventory and parts management, ensuring timely and accurate procurement, tracking, and parts processing; and service coordination, assisting field technicians and acting as a dispatch backup to ensure smooth service operations.

Are you detail-oriented with strong problem-solving abilities? Do you possess strong critical thinking skills and a knack for customer service? If you are ready to make a tangible difference, we invite you to join our team as a Service Administrator!

What We Offer:

• Danforth invests in you and your future with directed employee engagement, team support, career development, and mentoring.

• We are a professional organization offering quality benefits, including:

o Medical, dental, disability, and life insurance

o 401(k) and ESOP with generous profit-sharing/matching contributions

o Competitive PTO, holidays, and other financial incentives

What We Ask of You:

• Collaborate effectively with the Service Coordinator to streamline operations and enhance service delivery.

• Deliver an outstanding customer experience in the service department by building strong relationships and communicating in a friendly yet professional manner with customers and internal teams.

• Keep stakeholders informed about schedules, challenges, and essential updates to foster trust and engagement.

• Manage purchasing, tracking, and following up on parts to ensure on-time delivery for all scheduled service work.

• Coordinate vehicle and tool maintenance and repairs, ensuring that spare vehicles are available, and appointments are secured.

• Execute various administrative tasks and projects as needed to support team efficiency and service excellence.

Experience & Competencies:

• Associate’s degree preferred

• 2-3 years of experience in service-related industry is preferred

• Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments

• Excellent computer literacy with MS Office (Word, Excel, and Outlook)

• Excellent customer service skills, including effective verbal and written communication

• Ability to work collaboratively with colleagues and staff to create results in a driven, team-oriented environment

• Must have the integrity, enthusiasm, and willingness to represent the company in the most professional, positive manner

Danforth offers a competitive benefits package for eligible employees, including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated compensation range for this role is $40,000-$50,000. This range is based on several factors, including individual education, qualifications, training, prior work experience, and work location.

John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.