Front Desk Coordinator - Bumble & Bumble - Full Time - 415 w 13th Street - New York, NY
- Serve as first point of contact to greet Salons guests, respond to inquiries, schedule Salon services (both in person and/or over the phone) and perform related tasks ensuring high level of customer service and process efficiency.
- Perform general receptionist duties including answering incoming calls, responding to inquiries, taking messages or forwarding calls in a professional and courteous manner.
- Assist in coordination of efforts between other departments: Reservations, Operations, Stylists etc.
- Responsible for point-of-sale transactions as applicable: processing payments and managing service/retail transactions.
- Maintain thorough knowledge of all Salon operations and services as well as current and ongoing Salon marketing, promotions and programming activities.
- Monitor Front of House (desk and retails areas)organization, cleanliness, and stock purposes.
- Support re-stocking of Retail shop.
- Responsible for closing POS terminal and associated closing tasks such as cash drawer balancing and daily activity financial reporting (adhere to all cash handling policies).
- Responsible for re-stocking all unsold retail items left at the reception desk.
- Responsible for product knowledge and retail sales.
- Assist in closing product sales in order to reach weekly goal
- Cross-train in other operational areas within the Salon to provide backup coverage as needed.
- Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to internal and external clients/guests.
- Prior experience in Salon, Spa and/or Retail environments preferred.
- Background in Point of Sale systems preferred
- Experience in computer office systems as well as Salon Reservation systems preferred
- Attention to detail and accuracy
- Superior customer service skills
- Must be organized, detail oriented and able to multi-task in a high paced environment..
- Highly motivated, eager to learn and grow with the company.
- Articulate, self motivated, driven and goal oriented.
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