Cannabis Dispensary Lead Retail Associate

Job Description

Job Description

We are currently seeking a Cannabis Dispensary Lead Retail Associate to join our team at the Oneida Indian Nation's first cannabis retail operation in Verona, NY. Cross-training in all departments, creating a welcoming environment for all guests, understanding and executing compliance and in-store policies, cash handling and accuracy are some of the expectations within this role. This position requires a desire for continued excellence and a drive for the continuation of business development.

WEEKEND AVAILABILITY IS REQUIRED - The ideal candidate for this role must be available to work on weekends.

Responsibilities:

• Greet and confirm guests have been checked into POS with proper form of identification and are 21+.
• Sustain a thorough, accurate understanding of all Cannabis products available, the knowledge to curate options for each guest individually, and the ability to express consumption methods and storage.
• Train and mentor retail associates with daily operations and ensure that guests are provided with exceptional service.
• Maintain a clean, safe, organized, and fully stocked sales floor selection.
• Assist in inventory receiving, auditing, labeling, and re-stocking of products.
• Collaborate with team members to secure a 'pick & pack' operation, with confirmation of 100% accurate order fulfillment.
• Daily & weekly audits of all Cannabis products to ensure 100% accuracy in physical and digital counts.
• Comfort in using POS fluently, with an ability to handle minor troubleshooting operations.
• Ability to give accurate change to customers and follow general money handling protocols.
• Offer an upbeat, informational, and personalized experience to each guest while maintaining an optimal flow for all guests.
• Stay current with inventory levels and options for guests/sales floor team members, while expressing needs to Fulfillment/Vault associates.
• Ongoing availability to work a flexible schedule based on the needs of the business including morning, midday, and evening shifts as well as weekends and holidays
• Remaining calm, friendly, and engaged in a fast-paced environment.
• Creating relationships with guests that ensure brand loyalty and return.
• Perform opening & closing procedures, including cleaning, reorganizing, ensuring all Cannabis items are secured, and counting tills.
• Being responsible for assigned cash till during the shift and verifying cash amounts are consistent with reports at the end beginning and end of their shift.
• Ensure the shift switches are smooth and the team entering the establishment next is prepared and fully stocked.
• Participate in pre-shift meetings to learn about any changes in products or procedures, expected sales & promotions, and any other news from the Management team.

Requirements:

• 1+ years in a leadership role within a retail, hospitality, or customer service environment.
• An enthusiastic self-starter who can prioritize tasks, work well in a team-driven environment, and maximize efficiency.
• Skilled in Microsoft Office applications and moderately tech-savvy to troubleshoot minor issues.
• Proficient in cash handling, math skills, and attention to detail.
• Customer-oriented with outstanding interpersonal and communication skills.
• Emotionally intelligent with an ability to stay current with diverse consumer needs.
• Capable of remaining collected and efficient in a high-pressure environment.

Additional Job Requirements:

• Must have excellent communication skills and be able to work with a diverse set of personalities and learning styles
• Must be 21 years or older
• Ability to work with a team
• Ability to stand on feet for up to 10 hours
• Ability to lift up to 50 pounds

Who You Are:

• Demonstrated ability to work collaboratively in a team environment, following directions from the Store Manager and Assistant Store Manager and effectively supporting team members.
• Have the capacity to adapt to changing circumstances, handle setbacks, and maintain composure under pressure.
• Adaptability and resilience inspire confidence in the team and help navigate challenges effectively.
• Strong attention to detail, organizational skills, and the ability to maintain accurate records.

Located in Upstate New York, Verona Collective offers a diverse range of cannabis products ranging from flower to edibles, all of which are cultivated and produced entirely by the Oneida Indian Nation. Verona Collective is committed to meeting the highest standards for quality and exceptional service that have become hallmarks of the Oneida Indian Nation. Employees of Verona Collective will share the qualities of all of Oneida's nationally acclaimed, award-winning team: stellar work histories and an excellent track record of reliability, productivity, flexibility, and work ethic.